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Issue/Question:
When trying to watch Panopto videos, students and faculty may see a black screen with a “Click to Sign in and Play Video”. If they are on an Apple computer using Safari as their internet browser, clicking this button will not work.
Answer:
The recommended Internet browsers for doing course work in Canvas are Google Chrome and Firefox. It is a good idea to have both available as a backup. To install the browsers, follow the links:
Chrome [https://www.google.com/chrome/]
Firefox [https://www.mozilla.org/en-US/firefox/]
If the video continues to be blocked when using Chrome or Firefox, you should check the privacy settings and make sure you are allowing cookies and cross-site traffic from Canvas and Panopto
Here are the support articles for Chrome:
Allow Cookies
Allow Cross-site Traffic
Here is the support article for Firefox:
Change Cookie settings
Here is the support article for Safari:
Manage cookies and website data in Safari on Mac
In Safari you may also need to turn off the setting called "Prevent Cross-Site Tracking."
Environment/Applies To:
Panopto
Canvas
Additional Information: