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When would you use this?
When working with an IT technician, they sometimes need to use Bomgar BeyondTrust to remote into your computer. The instructions below describe how to accept a Bomgar remote session so a technician may view your screen.
Instructions:
You will receive an email with a link similar to this:
- Click on the link in the email to download the file
- Click Save File
- Run the file to install Bomgar. If you can't find the file, check your Downloads folder
- After running the file, you will see a pop-up window requesting access. Click Allow
- You may see a second request to elevate privileges with an administrative password. Click Yes. The technician will enter the required administrative password.
Environment/Applies To:
Bomgar BeyondTrust