Why won't my document print?

Documents may only be printed using a US Letter size. If they are submitted in an A4 format, they will not print. Therefore, changing the size of A4 documents is required for printing.

When would you use this?

If you are attempting to print on campus, and the printer gives a "Held for Resources. Required Tray 1, A4 ▯" error message. This problem is most commonly experienced with PDF file types.

Instructions:

For documents in Microsoft Word desktop app (Windows):

1. Open Microsoft Word
2. Open the 'Layout' tab on the top
3. Click on the 'Size' tab and select US Letter
4. Save the document
5. Re-upload it through myPrintCenter

For documents in Microsoft Word desktop app (Mac):

1. Open Microsoft Word
2. Click/tap on 'File' on the top
3. Click/tap on 'Page Setup' from the dropdown menu
4. In the 'Paper Size' section select US Letter
5. Click/tap 'OK'
6. Save the document
7. Re-upload it through myPrintCenter

If you continue to experience any difficulties printing, please visit the IT desk in the lower mezzanine of the Whittemore Library.