How to Access Qualtrics Support
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- Visit https://www.qualtrics.com/support/. Here you will have access to Support Articles, the Qualtrics Community (user discussion forums) and Qualtrics Basecamp (training webinars, recordings and more).
- The easiest way to find an answer to your question is to just type into the search bar ("How Can we Help?")
- If you cannot find your answer in any of the available resources, return to the support homepage (https://www.qualtrics.com/support/) and find the "Contact Support" button/link: it may be at the bottom of your screen, at the top right of your screen, or both.
- You will then get to a login screen - you must click "Sign in with SSO", and then enter the organization id "framingham." Then enter your FSU SSO username and password.
- You will now be in the Customer Success Hub. There will be 4 boxes: "Grow My Skills", "Get Technical Support", "Get account services support", and "Manage My Tickets." Under "Get Technical Support" click the blue "Submit a Ticket" button. Unfortunately, this will not immediately direct you to a form to submit a ticket..
- On the next page, look under "Select your product area to get started". Most likely, your question will fall into the first product area: "Surveys & XM Directory". Click on that button, or whichever is most appropriate.
- This will open up a chat window with the Qualtrics Support AI Assistant. Type in your question. If the chatbot is unable to answer your question, eventually you will be connected to a representative and a ticket will be created (if you ask the chatbot to connect you to a representative directly, this may speed up the process. Or type something like "that did not answer my question/I need further assistance")
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Article ID:
150018
Created
Wed 3/1/23 9:15 AM
Modified
Wed 4/22/26 2:50 PM
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Students can gain access to Qualtrics under direction of a faculty member.