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You can access customer support in Qualtrics one of two ways: through the Qualtrics application or directly through the Qualtrics support site.
Access Support through Qualtrics application
To access Qualtrics support through application, click on the circle with the question mark on the top right of the screen.
A drop down box will appear and you can either ask the Support AI Assistant a question or, at the bottom of the dialog box, click on contact support.
"Contact support" takes you to a login screen. Because you are coming from the application, your user ID will transfer but you will be asked to choose the organization with which your user ID is affiliated. Once you affirm that you are accessing the support site with your Framingham State University account, you land at the Qualtrics support home page.
Access Support through the Qualtrics support site
If you access Qualtrics support through the support website, you will land at the support home but will need to click the blue login button on the upper right.
Click Sign in with SSO, an option underneath the user name and password boxes. In organization ID, type framingham.
Once logged in through the FSU authentication system, you will land at the Qualtrics support home page.
Qualtrics Support Home
At the support site, you can either describe your issue in the How Can We Help form or by typing a search term in the Search Product Documentation box on the upper right.
If the documentation does not solve your issue, click the Contact Support button on the top right of the "How Can We Help" form.
You will land in the Customer Success Hub. Here, you will have the option to contact Qualtrics support. This will open up a chat window with the Qualtrics Support AI Assistant.
Type in your question. If the chatbot is unable to answer your question, eventually you will be connected to a representative and a ticket will be created (if you ask the chatbot to connect you to a representative directly, this may speed up the process. Or type something like "that did not answer my question/I need further assistance")
Learn more by reading the support article Contacting Qualtrics Support.
Questions? Email eto@framingham.edu.