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Display Name: The way your name appears in emails and the Outlook address book
ID: This is your user name and the first part of your email address that you use to sign into FSU systems (e.g. id@framingham.edu)
Overview
If you have updated/changed your name with the university, you can request one of two options to update how your name appears in Office 365 (university email, Microsoft Teams, etc.):
(1) Display Name Change: this request is fast to process and updates how your name displays in email and Teams but doesn't change your NetID/email address.
(2) ID Change: ITS can generate a new ID/username. This will also change your email address and update your Display Name; it will take multiple days to process. Your existing emails will not be migrated as part of the process.
Procedure:
Before accepting any ID change requests, we must check three things:
Requirements
(1) You must not currently be taking or teaching classes. Any student or teacher involved in a class in the current semester will need to wait until the semester is over before we can process their ID change (we can, however, process a display name change in the meantime). This is to minimize service interruption to major systems during a semester.
(2) For a change request to be reasonable, the customer's current ID must either not match their name in Banner (due to a formal name change), or else be profane, illegible, or otherwise unprofessional. We don't change IDs for purely cosmetic reasons.
(3) Your name must be up-to-date in Banner, the university database of student and employee records. Once your name has been updated in Banner, you may submit this request form.
- Students can request a name change in Banner by contacting the Registrars Office
- Faculty and Staff can request name changes in Banner by contacting Human Resources
Display Name Changes: ITS will verify that your name is updated in Banner and then apply the changes to your display name. Once processed, the update should take effect across Microsoft Office 365 systems within 24 hours.
ID Changes:
- This process generally takes a week to complete. We will keep you updated on its progress throughout and contact you by phone when the process is complete to provide your new ID and confirm you are able to log into your accounts with the new information. For account security, we cannot provide login information via voice mail or email.
- Your new ID will be generated automatically based on how your name now appears in Banner.
- During this process, you may briefly lose access to web services, including Email, Canvas, and the Employee Services/Student main menu.
- Your existing emails will not be migrated as part of the process. Any emails sent or received by your account during the migration period may be lost. We will communicate with you when the migration will happen.
- OneDrive data backup - if you have any data stored in your OneDrive in your old ID's OneDrive, you will need to manually download data you want to keep so that it can be uploaded into into your new email/ID account. There is not an automated way to do this but please let us know if you need assistance with this process.
- Faculty/Staff: If you have any documents saved locally on an FSU-issued computer, it will need to be manually migrated to your new profile once the rest of the process is finished.
Environment/Applies To:
Current students, faculty and staff may request this service.
Additional Information: