Mimecast Spam Filter

When would you use this?

This article is intended for FSU faculty and staff members. Follow the steps below when encountering any of the following scenarios:

• You cannot find an email that you were supposed to receive and you checked your local Spam / Deleted Items folders
• You want to permit or block senders
• You were notified that you need to release a message from the spam filter to receive it in your inbox

Instructions:

1. Log into Mimecast with your FSU email address
2. Click Mimecast Personal Portal
3. Select emails from the Personal On Hold tab and click the thumbs up icon in the right-side pane to:

• Release Message
• Release Message and Permit Sender
• Release Message and Permit Domain (permit all senders from @example.com)

You can also block or permit senders ahead of time if anticipating an email from a sender that usually gets blocked. To do so:

1. In the Permitted tab, click Add Permitted
2. Type in the email addresses or domain names, separated by a space
3. Click Add
4. Click Permit

Please be careful and ensure a sender is legitimate before permitting them. Permitting them only applies to your email account and does not permit them university-wide.

Environment/Applies To:

Faculty / Staff