Body
As a result of a Panopto cleanup action taken by the Education Technology Office, videos created more than 1 year ago (from June 18, 2026) were permanently deleted from the Panopto servers. Efforts to recover the videos were unsuccessful. The action was meant to remove videos that had not been viewed in over three years or that had never been viewed in over one year. However, there was an error in the logic and additional videos were removed.
There are three potential ways to recover deleted videos.
- If the video was uploaded to Panopto: find the original file on your computer and re-upload.
- Look to see if there are copies of videos in your “My Folder”, which was not subject to the retention policy.
- If you made the recording using either the Panopto for Windows or Panopto for Mac desktop client: there may be a copy of the recording stored locally.
- Windows: Panopto will keep a local copy by default unless the "delete recordings once they are uploaded" option under Settings>Basic Settings>Systems is checked. For more information about how to find and delete local recording files, see: How to Use Panopto for Windows Basic and Advanced Recording Settings and How to Record with Panopto for Windows
- Mac: there is no option to automatically delete recordings, so those recordings will definitely be stored locally unless you manually deleted them. For more information about how to find and delete local recording files, see:
- How to Configure Panopto for Mac and How to Record with Panopto for Mac
ETO can assist with attempting to locate additional copies of the video. If copies are found (in your My Folder, on your local computer or elsewhere), ETO can assist with copying the files and videos into the correct course folders, and re-linking videos in Canvas. If you are able to find different versions of videos (such as an earlier take), that requires editing, ETO can assist with editing. Finally, ETO can assist you if you need to re-record any videos.