How to remove and re-add email account to Outlook

 

When would you use this?

Various issues can occur when using Microsoft Outlook, including error messages when sending or receiving emails, or the mailbox may be unable to connect.

Please follow the below instructions if the error is occurring after you have already tried restarting Outlook, running it in Safe Mode, and confirming that your status at the bottom right indicates that you are connected to Outlook. This may solve issues with corrupt Outlook OSTs, or other issues.

Instructions:

To remove an account from Outlook, follow these steps:

  1. On the Outlook main menu, select File.
  2. With Info selected in the left frame, click on the Account Settings icon in the right frame.
  3. In the Account Settings drop-down menu, select Account Settings...
  4. In the Email tab, click on the affected FSU email address to select it.
  5. With your FSU email address selected, click on the X Remove toolbar icon just above the selected email account.
  6. Click on the Yes button.
  7. Click on the Close button.
  8. Close Microsoft Outlook

Now, to re-add an account back into Outlook, follow these steps:

  1. Start Microsoft Outlook.
  2. On the Outlook main menu, select File.
  3. With Info selected in the left frame, click on the Account Settings icon in the right frame.
  4. In the Account Settings drop-down menu, select Account Settings...
  5. In the Email tab, click on the New... toolbar icon.
  6. On the Add Account dialog box, enter the following information:
    • E-Mail Address: Enter your full FSU email address.
    • Password: Enter your FSU network password if prompted.
  7. Click on the Next button.
  8. Click on the Finish button.
  9. Click on the OK button.
  10. Exit and then restart Microsoft Outlook 

Environment/Applies To:

Microsoft Outlook, Office 365, FSU email

Additional Information:

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