IT Services

Find answers to your information technology related questions by searching or browsing a curated collection of documentation.

Categories (14)

New Faculty or Staff Member

Are you a new faculty or staff member? Here is some IT information to get you started.

New Students

Are you a new or returning student? Here are some of the most frequently asked questions for students.

Accounts and Access

Knowledge articles on user accounts, logging into campus resources and remote access.

Administrative and Business

Services that support the administrative and business functions of an institution. Includes business capability and process automation, financial and procurement systems, human resource systems, library systems, and student information systems.

Classrooms, Computer Labs, and AV

Knowledge articles on Classroom Technology, Computer Labs, and AV

Communication and Collaboration

Services that facilitate institutional communication and collaboration needs. Includes conferencing and telephones, email and collaboration services, media and audio/visual, and web services.

Hardware and Software

Services that support access and use of community members’ devices and related peripherals. Includes desktop and mobile device support, printing and related services, and software and applications distribution.


Foundational services that support the operation and management of the enterprise IT environment. Includes data center services, database management, network and connectivity management, and server and storage management.

IT Professional Services

People-based services that support the management of IT for the institution. Comprises consulting services not related to specific services identified in other categories. Includes enterprise architecture, continuous improvement and innovation, digital accessibility, IT communication and documentation, IT service delivery and support, portfolio and project management, and training and outreach.

Library of Resources

A repository for glossary of terms, data dictionary, helpful link and the like.
Note: Some items are only available to ITS.

Policies, Standards and Procedures

Policies consist of high level statements and assigned roles and responsibilities that govern the administration or use of information technology at Framingham State University. Some make reference to supporting standards and procedures. Standards consist of specific low level mandatory controls that help enforce and support the policies. Standards help to ensure consistency across the University and usually contain controls relating to specific technology and/or processes. Procedures consist of step by step instructions to assist workers in implementing the various policies and standards.


Services that provide security, data integrity, and compliance for institutional activities. Includes identity and access management, security consulting and educations, incident response and investigation, and security policy and compliance.

Teaching and Learning

Services providing instructional technology and resources directly supporting teaching and learning. Includes learning management systems, instructional technology and design, assessment and learning analytics, lecture capture, and polling and surveys.


General information, such as office hours.