How to get Canvas support (for faculty)

When would you use this?

Faculty using Canvas can get support and training in the following ways.

Instructions:

Support for a problem

• In Canvas, the "Help" button (bottom left of screen) offers 24/7 chat and phone support
• A support ticket can be submitted by accessing the ITS self-service portal (Select "Request Assistance with LMS") or by emailing eto@framingham.edu
• Call 508-626-4927 to reach the Education Technology Office (M-F 8:30am-4:30pm)

Training

• Review the Growing with Canvas self-directed training course
• Sign up for a workshop by the Education Technology Office or watch recordings of past workshops
• Contact eto@framingham.edu to request a consultation
• Documentation: review the Canvas Instructor Guides and/or ETO's growing Knowledge Base

Student support

You can share the following link with students on how to get support in Canvas:

How to Get Canvas Support (for Students) 

Environment/Applies To:

Canvas

Additional Information: