How to accept a Bomgar remote request

Tags Bomgar Remote

 

When would you use this?

When working with an IT technician, they sometimes need to use Bomgar BeyondTrust to remote into your computer. The instructions below describe how to accept a Bomgar remote session so a technician may view your screen.

Instructions:

 
You will receive an email with a link similar to this:

 

  1. Click on the link in the email to download the file
  2. Click Save File

 

  1. Run the file to install Bomgar. If you can't find the file, check your Downloads folder
  2. After running the file, you will see a pop-up window requesting access. Click Allow

 

 
 

  1. You may see a second request to elevate privileges with an administrative password. Click Yes. The technician will enter the required administrative password.

 
 

Environment/Applies To:

Bomgar BeyondTrust

 

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