Submitting an ITS Ticket


Each service has an electronic form that you can fill out to request the service or report an incident. These forms automate a lot of work, which decreases the amount of time it takes for your request to reach the right group.

You can search for a service using the search bar at the top of this page, browse the Service Catalog or view a complete list of services in the Services A-Z page.


How to Submit a Ticket

Follow the steps below to submit a ticket.

  1. Use the Service Catalog to find the service you'd like assistance with or to report an incident with that service.

  2. Read the service page for important information. The service page includes a description of the service, who is eligible to request the service, supporting documentation (if any), and a fulfillment target.

  3. Click the appropriate button on the right side of the screen. The button will open a form for you to fill out.
    Note: If you are not already signed in to the myIT Self-Service Portal, you may be prompted to enter your FSU network username and password before you are able to fill out the form. This ensures your request is associated with your FSU account. However, some services are available to guests. These services will not prompt you to sign in.

  4. Complete the form. Fields marked with a red asterisk (*) are required. If you are unsure about a field, click the question mark to view additional help text.
    Note: If you are submitting the ticket on someone else's behalf, please change the requestor name so that we follow-up with the right person.

  5. Click the Request button at the bottom of the page. You are finished if you get the message "Request Created Successfully!".


What should I expect after I submit my ticket?

Your request for assistance or reporting an incident becomes a ticket as soon as it's submitted.  It will automatically be sent to the appropriate group, who will review the details and either take the required steps to fulfill the request, correct the incident or contact you for more information.  Communication between you and the technician will be logged within the ticket and automatically saved.

You can view the progress of your ticket by clicking the Check Your Requests button. Ticket requests will automatically appear. See our article Checking the Status of Your Requests for more information.






Article ID: 144578
Wed 6/29/22 11:44 AM
Wed 6/29/22 2:42 PM

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