Difficulties Accessing a Lockdown Browser Quiz in Canvas

When would you use this?

Professors sometimes require that students have the Respondus LockDown Browser installed to take a quiz in Canvas. Occasionally, students have the LockDown Browser successfully installed on their computer, but Canvas does not detect the installation. In this case, please follow the troubleshooting steps below.

 

Instructions:

  1. On a regular web browser, sign into https://framingham.instructure.com/ using your FSU email credentials.
  2. Navigate and open the quiz that requires LockDown.
    1. Canvas will say that the application is not detected, but that is ok! Move onto the next step.
  3. Open the LockDown Browser application on your computer.
    1. On a Windows machine, type LockDown into your search bar on the bottom left to locate it.
    2. On a Mac, use LaunchPad or Spotlight to search for LockDown.
  4. Log in using your FSU email credentials.
  5. While inside LockDown Browser, navigate back to the quiz in Canvas and re-open it.

 

Environment/Applies To:

LockDown Browser, Canvas, Students

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