Why won't my document print?

When would you use this?

If you are attempting to print on campus, and the printer gives a "Held for Resources. Required Tray 1, A4 ▯" error message. This problem is most commonly experienced with PDF file types.

Instructions:

For documents in Microsoft Word 2016 or 365 (Windows):

1. Open Microsoft Word
2. Open the 'Layout' tab on the top
3. Click on the 'Size' tab and select US Letter
4. Save the document
5. Re-upload it through myPrintCenter

For documents in Microsoft Word (Mac):

1. Open Microsoft Word
2. Click/tap on 'File' on the top
3. Click/tap on 'Page Setup' from the dropdown menu
4. In the 'Paper Size' section select US Letter
5. Click/tap 'OK'
6. Save the document
7. Re-upload it through myPrintCenter

If you continue to experience any difficulties printing, please visit the IT desk in the lower mezzanine of the Whittemore Library.