Why won't my document print?

When would you use this?

If you are attempting to print on campus, and the printer gives a "Held for Resources. Required Tray 1, A4 ▯" error message. This problem is most commonly experienced with PDF file types.


For documents in Microsoft Word 2016 or 365 (Windows):

  1. Open Microsoft Word
  2. Open the 'Layout' tab on the top
  3. Click on the 'Size' tab and select US Letter
  4. Save the document
  5. Re-upload it through myPrintCenter

For documents in Microsoft Word (Mac):

  1. Open Microsoft Word
  2. Click/tap on 'File' on the top
  3. Click/tap on 'Page Setup' from the dropdown menu
  4. In the 'Paper Size' section select US Letter
  5. Click/tap 'OK'
  6. Save the document
  7. Re-upload it through myPrintCenter

If you continue to experience any difficulties printing, please visit the IT desk in the lower mezzanine of the Whittemore Library.


Article ID: 138841
Thu 10/21/21 10:54 AM
Wed 11/1/23 1:43 PM