Issue/Question:
What is MFA and where do I go for help?
Can I have more than one way to authenticate? (Click Here: Add a Second Device to MFA)
I am not near my Authentication Device, what do I do? (Click Here: Temporary Password - MFA)
Answer:
Microsoft Multi-factor Authentication (MFA) creates an additional layer of security when logging into your Microsoft Office 365 account. This additional security is associated with something in your possession, such as a personal smartphone, that would be unavailable to someone who gained access to your Microsoft Office 365 account.
The first factor in MFA is your account password. The most convenient second factor option is to use the Microsoft Authenticator mobile app on your smartphone to approve the sign-in. Other options are detailed in “How does Microsoft Multi-factor Authentication (MFA) work?” that follows.
If the wrong code or no code is entered, your Microsoft Office 365 account cannot be accessed.
Please note: If you are prompted to authenticate your account, and you are not actively trying to sign in at that same moment, do not approve the sign in.
The following training and documentation resources are available on YouTube and the Microsoft website:
Set up multi-factor authentication with a mobile device (YouTube)
Setting up your verification methods
Managing your verification settings
Managing your connected devices
Setting up Microsoft Authenticator Mobile App
Signing into your Microsoft Account
Add a Second Device to MFA
Once you set up your first device, it is actually quite simple to add a second.
Go to https://mysignins.microsoft.com/security-info and sign in with your Framingham email and password. You may, or may not, have to authenticate using your first device.
Once signed in, you should see Security Info at the top of the page. Click Add Method and you will receive a prompt to choose the Authenticator App, Alternate Phone, or Office Phone.
Make sure you are near the additional device, the system will request you to verify that device by answering the call and pressing # or by entering a code that is sent by text message.
Once the device is verified, next time you try to sign in, you will be able to choose your second device by clicking "I can't use this... right now".
Environment/Applies To:
Microsoft products (Email and TEAMS)
Additional Information: