Self-Service Password Reset Guide

If you forget your password or are having issues with logging into your account, you can utilize our self-service password reset portal.  This will require you to validate your identity once or twice (depending on the amount of configured reset options) by SMS (text), phone call, authenticator app etc.  Below is a step-by-step guide to resetting a forgotten password:

  1. Navigate to https://mail.office365.com.
  2. On the “Sign in” page select “Can’t access your account?”

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  1. Select “Work or school account”

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  1. On the “Get back into your account” screen, you will need to identify yourself with your FSU E-Mail address.  You will then need to type in the character sequence in the box below that to prove you are not a robot.  Audio options are available to hear the character sequence if you so desire.  When done select “Next”.

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  1. On the “Get back into your account” page, you will be required to select one verification step (if only one is configured) or two verification steps (if you have more then one option configured).  On screen instructions are provided for each option you have configured.  If you do not have a particular option setup or are missing some data in your profile, the option will not be presented.

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  1. Once you have validated your identity you will be able to create a new password.  Password guidance is provided in the following article if needed. 

https://framingham.teamdynamix.com/TDClient/1792/ServiceHub/KB/ArticleDet?ID=150351

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If you require assistance please contact the IT Service Desk at 508-215-5906, by opening a portal request at https://myit.framingham.edu or by E-Mail at IT@framingham.edu.

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Details

Article ID: 155072
Created
Fri 10/20/23 4:26 PM
Modified
Wed 3/13/24 11:31 AM

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For general issues logging into any of Framingham State applications.