Self-Service Password Reset Guide

If you forget your password or are having issues with logging into your account, you can utilize our self-service password reset portal.  This will require you to validate your identity once or twice (depending on the amount of configured reset options) by SMS (text), phone call, authenticator app etc.  Below is a step-by-step guide to resetting a forgotten password:

  1. Navigate to
  2. On the “Sign in” page select “Can’t access your account?”

Uploaded Image (Thumbnail)

  1. Select “Work or school account”

Uploaded Image (Thumbnail)

  1. On the “Get back into your account” screen, you will need to identify yourself with your FSU E-Mail address.  You will then need to type in the character sequence in the box below that to prove you are not a robot.  Audio options are available to hear the character sequence if you so desire.  When done select “Next”.

Uploaded Image (Thumbnail)

  1. On the “Get back into your account” page, you will be required to select one verification step (if only one is configured) or two verification steps (if you have more then one option configured).  On screen instructions are provided for each option you have configured.  If you do not have a particular option setup or are missing some data in your profile, the option will not be presented.

Uploaded Image (Thumbnail)

  1. Once you have validated your identity you will be able to create a new password.  Password guidance is provided in the following article if needed.

Uploaded Image (Thumbnail)

If you require assistance please contact the IT Service Desk at 508-215-5906, by opening a portal request at or by E-Mail at

Print Article


Article ID: 155072
Fri 10/20/23 4:26 PM
Wed 3/13/24 11:31 AM

Related Services / Offerings (1)

For general issues logging into any of Framingham State applications.