FSU Account & Password Support


Your FSU username and password are synchronized across most accounts you need. Any assistance for issues relating to your FSU login can be requested here. 

Before you can use your account, you'll need to create a secure password. This will establish your user account so that you can log into various University systems.

  1. Go to https://portal.office.com
  2. Select "Can't access your account"
  3. Enter your assigned email address and follow the prompts. You may refer to the Self-Service Password Reset article or your welcome email.

*Note that if you do not have Multi-Factor-Authentication (MFA) set up, you are not enrolled in self-service password reset. If this is the case, please contact ITS.

Platforms requiring an FSU username and password include:

  • myFramingham
  • myIT.framingham.edu
  • Email (Outlook)
  • Canvas
  • Starfish
  • FSUgo
  • University computers and labs
  • Apporto
  • Adobe 
  • Office 365

This service is available to all university faculty,staff and students.


Requesting the Service

Click the appropriate box (on the right) from this web page in order to provide us with some basic information about your unmet or anticipated need and then submit your request/incident.


Related Documentation

Self-Service Password Reset Guide

How to configure Multi-factor Authentication


Fulfillment Target

Within three business days, someone from Information Technology Services (ITS) will respond to your request.


Report an Incident Request a Sponsored Account

Related Articles (4)

Change your FSU password
If you are having issues accessing your account or have forgotten your password, you can use our self-service password reset tool to regain access. This guide will walk you through the steps necessary to reset your password.
The FSU self-service password reset portal requires multiple authentication methods to be setup prior to a password reset request being initiated. This article will go through the process to input the appropriate information to setup this process.


Service ID: 50684
Fri 7/30/21 11:54 AM
Wed 3/13/24 11:31 AM

Service Offerings (2)

Request a Sponsored Account
Sponsored Accounts provide individuals who are not formally affiliated with the University to access to computing resources to support instructional, research or administrative activities.