When would you use this?
Often, what looks like a Canvas problem is really a hiccup with the web browser, the tool you use to get online (for example, Chrome, Safari, Firefox, or Edge). Understanding how your browser interacts with Canvas, a web-based platform, can help solve many common issues
Instructions:
Try the following steps, in order, to see if Canvas behavior returns to normal.
- First, just try a different browser. Safari tends to be the most problematic, Chrome tends to be the least problematic. Supported browsers: Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari. If Canvas works normally in the other browser, then the problem was with your first browser, and it can likely be resolved with the steps below.
- Make sure 3rd-Party Cookies are enabled (if your issue is with an integrated tool in Canvas, such as Zoom, this is a common fix): How do I enable third-party cookies in my browser?
- Clear the cache and cookies: How do I clear my browser cache and cookies?
- Close and restart the browser. Do not restore the tabs you had open previously.
- Check that your browser is up-to-date. Visit What are the browser and computer requirements for Instructure products? for more information. This page will automatically detect your browser and tell you if it is up to date. For info on how to update each browser: Chrome, Firefox, Safari, Edge. You will likely need to repeat steps 3 and 4 (and possibly 6) after an update.
- Restart your computer
Additional Information:
Very rarely, an update to a browser is the cause of the disruption. In other words, you update your browser, and suddenly Canvas doesn't work anymore. If this is the case, don't panic, and do not roll back to the previous browser version. Browser updates are important and often include essential security enhancements. If such a situation occurs, Canvas engineers will update Canvas accordingly within a few hours to respond to the browser update. Use a different browser in the meantime.