Overview
The scope of support provided by the Information Technology Services (ITS) organization includes, but is not limited to, platform maintenance, user account management, security updates, and troubleshooting.
Eligibility
Services related to FSU Alert are available to all students, faculty, and staff.
Features and Benefits
- Timely and accurate emergency notifications sent to the entire campus or defined groups
- Multiple delivery channels, including campus alert systems, broadcast E-mail, and text messaging
- Customizable notification preferences for receiving alerts
- Clear and concise instructions for emergency response and evacuation procedures
- Enhanced safety and security of the University community
Prerequisites
To receive FSU Alert notifications, users must have:
- An active Framingham State University account
- A valid University email address and/or a registered mobile phone number
Requesting the Service
To request assistance with FSU Alert or to update your notification preferences, please contact the IT Service Desk through one of the following channels:
- Submit a support ticket online: Click on “Request Assistance” from this web page in order to provide us with some basic information about your unmet or anticipated need and then submit your request.
- Email: it@framingham.edu
- Phone: 508 215-5906
Related Documentation
Fulfillment Target
ITS aims to provide timely support for FSU Alert related requests and incidents. Our target timeframes are as follows:
- Initial response to requests: Within 4 business hours
- Resolution of minor incidents: Within 1-2 business days
- Resolution of major incidents: Within 3-5 business days, depending on complexity and priority
Please note that these timeframes are intended as guidelines and may vary based on the specific nature of the request or incident.