Overview
The University’s Information Technology Services Organization provides the following support for the TeamDynamix Enterprise Service Management (ESM) platform:
- Administration of subscriptions and licenses to use TeamDynamix
- Provisioning user accounts, login credentials, and access privileges
- Assistance with “onboarding” administrative offices and academic departments
- Consultation and general “best practice” guidance
- Defining requirements and a scope of work for the initial implementation
- Vendor management
- Project management
- Post implementation support for troubleshooting and resolving problems or making configuration changes
Eligibility
Any academic department or administrative office with a designated person responsible for the configuration and management of the software that is used by personnel within that organizational unit.
Features and Benefits
The TeamDynamix enterprise service management platform is designed to be used for the following:
- Intake, triage, assignment and fulfillment of requests for assistance
- Knowledge management
- Project management
- Providing non-transactional online self-service capabilities (which does not include applying for admission to the University, financial transactions, registration for courses, etc.)
Prerequisites
Someone who will assume the responsibility for the configuration and management of the software that is used by personnel within that organizational unit.
Requesting the Service
Click on “Request Assistance” from this web page in order to provide us with some basic information about your unmet or anticipated need and then submit your request.
Related Documentation
TeamDynamix’s support site offers an expansive variety of knowledge articles, videos, documentation and O&A.
Fulfillment Target
Within three business days, someone from Information Technology Services (ITS) will respond to your request. Depending on the complexity of the request and workload within ITS, a target fulfillment date will be set between eight and sixteen weeks out from the initial request. Priority will be given to urgent requests where warranted and efforts will be made to expedite the turnaround time for these requests as may be necessary.