Overview
The Network and Connectivity Management service offered by the University's central IT organization encompasses the architecture, installation, and operation of essential infrastructure components required for network connectivity. This includes network cabling, switches, wireless access points, routers, and firewalls. The service also covers the connection of devices (including Internet of Things devices) to the network, the implementation of secure access measures, and appropriate authentication procedures such as network registration systems.
Eligibility
This service is available to all University faculty, staff, and students, as well as registered campus guests.
Features and Benefits
- A reliable and high-performance network infrastructure designed to support the University's academic missions, campus amenities, and administrative functions
- Secure and easy-to-use network registration systems for devices, including IoT devices
- Comprehensive network security measures, including firewalls and access controls
- Expert assistance with connecting devices to the network and troubleshooting connectivity issues
- Continued investment in network infrastructure improvements to ensure future scalability and performance
Prerequisites
To access the Network and Connectivity Management service, users must have a valid University account (e.g., faculty, staff, student) or be a registered campus guest.
Requesting the Service
Click on “Request Assistance” from this web page to provide us with some basic information about your unmet or anticipated need and then submit your request.
Related Documentation
Fulfillment Target
- Standard requests (e.g., connecting a device to the network, password resets): Resolution within 1-2 business days
- Network outages and critical incidents: Initial response within 1 hour and ongoing updates until resolution
- Complex requests (e.g., network infrastructure changes, new installations): Timeframes will vary based on the complexity of the request; project timelines will be communicated to the requester during the planning phase