Services that support the operation and management of foundational technology for communication systems, online services, and information systems including data center operations, capacity planning, systems design, monitoring, and day-to-day administration.

Services (6)

Continuity of Information Systems and Services

This service provides the planning, and coordination that is necessary in order to adequately prepare for, recover from, and restore technological infrastructure, information systems and online services in the event of a natural disaster or some other occurrence that is defined as a harmful event or major incident.

Data Center Management

This service provides the appropriate management and oversight mechanisms to ensure reliability, scalability, physical security and operation of University physical and virtual data centers, inclusive of on-premises, remote, and cloud-based data centers (a.k.a. Infrastructure as a Service or IaaS).

Integration Services

This service provides the administrative and technical support necessary to ensure the secure exchange of data and communications between different IT systems and applications. This may involve implementing Application Program Interfaces (APIs), middleware, and other technologies to enable various systems to work together and share information. The various ways to integrate systems and exchange data may be implemented as a standalone service or combined together as part of a larger service package. They may also be provided by a third-party vendor or developed in-house by the Information Technology Services (ITS) organization.

Monitoring and Alert Management

Monitoring of performance, availability, and capacity for all IT service assets including the underpinning technological infrastructure.

Network and Connectivity Management

The Network and Connectivity Management service offered by the University's central IT organization encompasses the architecture, installation, and operation of essential infrastructure components required for network connectivity. This includes network cabling, switches, wireless access points, routers, and firewalls. The service also covers the connection of devices (including Internet of Things devices) to the network, the implementation of secure access measures, and appropriate authentication procedures such as network registration systems.

Server and Storage Management

Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.