Monitoring and Alert Management

The Monitoring and Alert Management service provided by the University's Information Technology Services (ITS) organization is designed to ensure the optimal performance, availability, and capacity of all IT service assets, including the underlying technological infrastructure. This comprehensive service includes monitoring of servers, storage, networks, applications, and other critical IT components to proactively identify and address potential issues, thereby ensuring the continuity and reliability of IT services.

Any department or entity that has a system or application that is hosted and managed by the Information Technology Services Department is eligible for this service.

• Continuous monitoring of performance, availability, and capacity of IT service assets and infrastructure
• Proactive identification and resolution of potential issues, minimizing disruptions to IT services
• Customizable alert thresholds and notification settings for timely incident response
• Detailed reporting and analysis of IT service assets performance and usage trends
• Collaborative approach to incident management, ensuring prompt resolution and minimal impact on users

• In order for Information Technology Services to provide routine monitoring and alerting services, the system or application will need to be hosted or managed by the Information Technology Services department.
• Requests for monitoring or alerting services on any externally hosted or manage applications will be reviewed on a case-by-case basis for feasibility.
• Any costs associated with implementing new monitoring or alerting services (such as setting up new software) will be the responsibility of the requesting department.

Click on “Request Assistance” or "Report an Issue"  from this web page in order to provide us with some basic information about your unmet or anticipated need and then submit your request.

• Service Description for Server and Storage Management
• Service Description for Integration Services

• Standard requests (e.g., adjusting monitoring settings, customizing alerts): Resolution within 2-3 business days
• Monitoring and Alert Management incidents: Initial response within 4 hour and ongoing updates until resolution
• Complex requests (e.g., implementing new monitoring solutions, capacity planning): Timeframes will vary based on the complexity of the request; project timelines will be communicated to the requester during the planning phase