My Recently Visited Services
Individuals interested in enrolling in a course or courses through the Day School, who have not been admitted to Framingham State University (through the Office of Undergraduate Admissions) as a matriculated Day School student. Applicants must be a high school graduate or have completed a G.E.D.
This service provides administrative, management, and technical support for the University’s E-mail and collaboration service. This includes E-mail and calendaring (Outlook), file sharing (OneDrive), productivity (Office), and integrated collaboration suites (Teams and SharePoint) used to facilitate interactions between individuals and work groups as they create, share, and exchange information.
Monitoring of performance, availability, and capacity for all IT service assets including the underpinning technological infrastructure.
For general issues logging into any of Framingham State applications.
Request assistance with Microsoft Office 365 applications such as Word, Excel, PowerPoint, OneDrive and SharePoint.
Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.
Security reviews, education, and awareness of campus security requirements, policies, and guidelines. Includes contract reviews and risk assessments.
This service provides the management, administration, and technical support for secure login to multiple information systems, online services, and technology devices using a single username and password combination.
For non-matriculated students who were unable to successfully complete their online Graduate and Continuing Education registration application in Self Service.
Assistance with creating, integrating, and optimizing technology enhanced experiences within courses offered by Framingham State University based on pedagogically sound generally accepted best practices.
Faculty, Administrators and Staff, please use this service to request remote access. This is the service you should be using to request any type of remote access such as: VPN, GotoMyPc etc
Assistance with polling and survey solutions used to collect feedback from a group of individuals for academic and business purposes. The service includes application-based, online, and device-specific polling or survey tools.
This service provides the administrative and technical support for official University communications that are sent via E-mail to all Students, Faculty, and/or Staff - including smaller subsets of cohort members - using a single address to reach all of them as a group rather than sending messages to multiple individual addresses.
This service provides administrative, management, and technical support for Ellucian’s Banner student information system that is used by the University as the authoritative source of data that pertain to admitted students including (but not limited to); academic records, course schedule, and financial accounting. It is also used for transaction processing including (but not limited to); enrollment, registration, and payment processing.
This service enables students and faculty to selectively showcase their work and academic accomplishments online and reflect on their own teaching and learning experiences.
Offerings that help provide a secure computing environment for end users, and seek to prevent or at least mitigate breaches of information security by reducing vulnerabilities and mitigating potential threats.
Information Technology Services (ITS) offers limited support for decentralized enrollment management systems within the University (a.k.a. “departmental systems”) that are not part of the student information system (a.k.a. Banner). These systems, primarily managed by administrative offices, facilitate communications, process support, decision making, and online services associated with enrollment management functions such as; admissions, financial aid, orientation, academic advising, student success, athletics, career services, and alumni relations. Whether hosted locally within the University’s data center or in the cloud, ITS primarily provides essential technological infrastructure (e.g., network connectivity), varying levels of integration, basic troubleshooting, and security oversight. Responsibility for more comprehensive support for the management and day-to-day administration of these departmental systems typically resides within an administrative office outside of ITS.
This service provides comprehensive, systematic approach to managing updates and new releases of software applications and information systems that are under the centralized administration of the University’s Information Technology Services Organization.
This service incorporates the design and maintenance of the capabilities, tools, and service points needed to deliver IT services and provide end-user support including service desks, call centers, online support and in person delivery as may be required. We ensure that all necessary resources are in place to handle service requests, resolve incidents, and address any technical issues promptly and efficiently. With a focus on user satisfaction, we strive to deliver seamless IT support and maintain a robust IT infrastructure to meet the evolving needs of our university community.
Request time with an ITS SME (subject matter expert).
This service provides administrative, management, and technical support for the University’s portal (myFramingham) which provides the ability to complete secure online transactions and Framingham State’s Mobile App (FSUgo) which provides a mobile experience for students, faculty, staff, and visitors.
This service provides the management of documented IT security policies, guidelines, and standards including their development, publication, periodic review, and updates.
Using a standard methodology, this service defines schedules and manages projects involving multiple departments across the University.