My Recently Visited Services

For general issues logging into any of Framingham State applications.

Offerings that help provide a secure computing environment for end users, and seek to prevent or at least mitigate breaches of information security by reducing vulnerabilities and mitigating potential threats.

The Network and Connectivity Management service offered by the University's central IT organization encompasses the architecture, installation, and operation of essential infrastructure components required for network connectivity. This includes network cabling, switches, wireless access points, routers, and firewalls. The service also covers the connection of devices (including Internet of Things devices) to the network, the implementation of secure access measures, and appropriate authentication procedures such as network registration systems.

Request assistance with or changes to your Faculty/Staff email account.

This service provides administrative, management, and technical support for the University’s portal (myFramingham) which provides the ability to complete secure online transactions and Framingham State’s Mobile App (FSUgo) which provides a mobile experience for students, faculty, staff, and visitors.

Design, provisioning, administration, and technical support for the development and use of the University’s eLearning software platform (a.k.a. “Canvas”) and other integrated technologies, which together enable the creation and management of courses, training modules, educational materials, learning activities, and assessments for fully online, on campus, hybrid, or remote methods of delivering content and facilitating interactions among participants.

This service provides administrative, management, and technical support for the University’s one-way communications for emergency notifications (FSU Alert) to the entire campus or other defined groups. Includes campus alert systems, broadcast E-mail and text messaging.

Centrally managed administrative and technical support for networked printers and copier hardware and software including multi-function devices capable of copying, scanning, faxing, and printing. This also includes print quota systems, 3D printing, and other replicating technologies.

This service provides a blend of technical and administrative support for webinars, sometimes also referred to as virtual events, which are purely online gatherings that consist of some sort of informative or instructional presentation with one or more people speaking to a relatively larger audience than what’s typical for a class session or meeting. Zoom Webinar is the virtual event software platform that is supported by Framingham State University’s Information Technology Services organization.

The Student AV Support Specialist provides first-tier technical support for Framingham State University’s Technology Enhanced Classrooms, Meeting spaces, and other freestanding Audiovisual equipment across campus.

This service provides administrative, management, and technical support for the University’s enterprise-wide intranet platform (a.k.a. Microsoft SharePoint) which enables academic departments, colleges, administrative offices, and divisions to create and maintain private websites that only allow Framingham State students, faculty, and staff access to documents, forms, and other information resources through a secure login.

This service aggregates data from “authoritative sources”, such as the University’s primary administrative and student information system (a.k.a. Banner), in order to create and maintain online identities for individuals that can be verified before adding someone to a domain (e.g. “campus” or “student”), including them as a member of a group (e.g. an Academic Department or Administrative Office), or granting authorized access to resources (e.g. a networked printer or the wireless network on campus).

Access to a system or application (Banner, Evisions, Xtender, etc.).

This service provides purchasing consultation, hardware procurement, configuration, distribution, loaning, asset tracking, refreshing (upgrades and replacements), and technology recycling for university owned computers that are supported by the Information Technology Services organization before, during, and after their use until the time they are no longer the property of Framingham State.

This service offers faculty and staff access to a secure vault for storing all university passwords.

If your inquiry does not align with the categories above, use this Service to submit your request.

Install and configure Commonwealth VPN for limited University Staff.

This service enables students and faculty to selectively showcase their work and academic accomplishments online and reflect on their own teaching and learning experiences.

Assistance with polling and survey solutions used to collect feedback from a group of individuals for academic and business purposes. The service includes application-based, online, and device-specific polling or survey tools.

This service provides comprehensive, systematic approach to managing updates and new releases of software applications and information systems that are under the centralized administration of the University’s Information Technology Services Organization.

This service provides administration and support for the various security technologies that provide restriction and security of physical spaces, campus video monitoring and access to emergency and life safety communications. Many of these technologies are integrated into existing facilities and law enforcement functions.

Change Management effectively controls the lifecycle of all modifications to IT infrastructure and enterprise application services through standardized methods and procedures. The primary objective is to enable beneficial changes to be made with minimum disruption.

For non-matriculated students who were unable to successfully complete their online Graduate and Continuing Education registration application in Self Service.