My Recently Visited Services
For general issues logging into any of Framingham State applications.
Most University owned laptops have a laptop password available for users to install software on their machines.
Request time with an ITS SME (subject matter expert).
Centrally managed administrative and technical support for networked printers and copier hardware and software including multi-function devices capable of copying, scanning, faxing, and printing. This also includes print quota systems, 3D printing, and other replicating technologies.
Access to a system or application (Banner, Evisions, Xtender, etc.).
Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.
This service provides purchasing consultation, hardware procurement, configuration, distribution, loaning, asset tracking, refreshing (upgrades and replacements), and technology recycling for university owned computers that are supported by the Information Technology Services organization before, during, and after their use until the time they are no longer the property of Framingham State.
The Information Technology Services (ITS) organization at the University provides different levels of support for the portfolio of Human Capital Management systems used at Framingham State based on whether or not the software is part of University’s primary administrative information (Banner), the Commonwealth of Massachusetts’ Human Resource and Compensation Management System of record (HRCMS), or a decentralized human resource system (a.k.a. “departmental systems”). Comprehensive support for the management and day-to-day administration of these departmental systems remain the responsibility the designated administrative office.
Administrative, technical, and instructional design support for producing, storing, editing, sharing, and accessing recorded presentations, lectures and class proceedings that are created for the purposes of learning and instruction.
This service provides new or modified access/credentials to Commonwealth of Massachusetts Information Systems. (If you require assistance with installing or configuring the Commonwealth Virtual Private Network, then please request the “Commonwealth VPN Maintenance” service).
Specialized administrative, curriculum, and technology support that augments what is provided by Colleges, Centers, and Academic Departments and is beyond the scope of what is otherwise provided by the University’s Information Technology Services (ITS) organization.
This service provides the administrative and technical support for official University communications that are sent via E-mail to all Students, Faculty, and/or Staff - including smaller subsets of cohort members - using a single address to reach all of them as a group rather than sending messages to multiple individual addresses.
This service provides faculty and staff with the tools, knowledge, and assistance they need to ensure adequate data stewardship (quality standards, agreed upon definitions, and authorized access), and the ability to design, develop and/or run reports using data extracted from centrally managed information systems supported by the University’s Information Technology Services organization. This includes the administration of and technical support for the University’s data management and reporting infrastructure.
Install and configure Commonwealth VPN for limited University Staff.
This service helps to prepare for and provide a response to known or possible instances of compromised systems or breached security in order to mitigate damage, ensure legal compliance, and expedite remediation.
If your inquiry does not align with the categories above, use this Service to submit your request.
This service provides the planning, and coordination that is necessary in order to adequately prepare for, recover from, and restore technological infrastructure, information systems and online services in the event of a natural disaster or some other occurrence that is defined as a harmful event or major incident.
Offerings that help provide a secure computing environment for end users, and seek to prevent or at least mitigate breaches of information security by reducing vulnerabilities and mitigating potential threats.
Request assistance with or changes to your Faculty/Staff email account.
This service incorporates the design and maintenance of the capabilities, tools, and service points needed to deliver IT services and provide end-user support including service desks, call centers, online support and in person delivery as may be required. We ensure that all necessary resources are in place to handle service requests, resolve incidents, and address any technical issues promptly and efficiently. With a focus on user satisfaction, we strive to deliver seamless IT support and maintain a robust IT infrastructure to meet the evolving needs of our university community.
This service offering includes a combination of professional services, generally accepted best practices, and technologies supported by the University’s Information Technology Services organization that are either used in some combination or individually to help automate, improve, and measure business processes. Technology applications Include document imaging, electronic signatures, online forms, workflow management, job scheduling, along with other various forms of process automation and improvement.
Administrative and technical support for the provisioning of software applications that are locally installed on a computer or mobile device, accessed from a Software as a Service (SaaS) provider via the cloud, or accessed from a virtual application or virtual desktop.
This service provides comprehensive, systematic approach to managing updates and new releases of software applications and information systems that are under the centralized administration of the University’s Information Technology Services Organization.