My Recently Visited Services
Administrative, technical, and instructional design support for producing, storing, editing, sharing, and accessing recorded presentations, lectures and class proceedings that are created for the purposes of learning and instruction.
Assistance with creating, integrating, and optimizing technology enhanced experiences within courses offered by Framingham State University based on pedagogically sound generally accepted best practices.
This service provides technical support for the University’s official two-way conversational text messaging communications platform (a.k.a. “Signal Vine”). This product is used to engage individual students, select groups of students or the entire student body, dependent upon the required circumstances. Approved individuals, departments or groups are granted the ability to send text messages to student(s) and students have the ability to respond to these text messages directly from their cellphone. All of the associated communications are captured and centrally managed within the text messaging application.
Install and configure Commonwealth VPN for limited University Staff.
Administrative and technical support for the provisioning of software applications that are locally installed on a computer or mobile device, accessed from a Software as a Service (SaaS) provider via the cloud, or accessed from a virtual application or virtual desktop.
This service helps to prepare for and provide a response to known or possible instances of compromised systems or breached security in order to mitigate damage, ensure legal compliance, and expedite remediation.
This service provides the planning, and coordination that is necessary in order to adequately prepare for, recover from, and restore technological infrastructure, information systems and online services in the event of a natural disaster or some other occurrence that is defined as a harmful event or major incident.
Security reviews, education, and awareness of campus security requirements, policies, and guidelines. Includes contract reviews and risk assessments.
This service provides administration and support for the various security technologies that provide restriction and security of physical spaces, campus video monitoring and access to emergency and life safety communications. Many of these technologies are integrated into existing facilities and law enforcement functions.
If your inquiry does not align with the categories above, use this Service to submit your request.
A service to safely and securely submit documents to the Registrar's Office
This service provides administrative, management, and technical support for the University’s enterprise-wide intranet platform (a.k.a. Microsoft SharePoint) which enables academic departments, colleges, administrative offices, and divisions to create and maintain private websites that only allow Framingham State students, faculty, and staff access to documents, forms, and other information resources through a secure login.
This service provides technical and administrative support for video conferencing software, which enables people to participate in meetings and class sessions that are either purely online or some blend of online and in-person. Zoom and Microsoft Teams are the two video conferencing software platforms that are supported by Framingham State University’s Information Technology Services organization.
Request time with an ITS SME (subject matter expert).
Change Management effectively controls the lifecycle of all modifications to IT infrastructure and enterprise application services through standardized methods and procedures. The primary objective is to enable beneficial changes to be made with minimum disruption.
This service provides administrative, management, and technical support for Ellucian’s Banner financial and procurement information system that is used by the University as the authoritative source of data that includes (but is not limited to); general ledger accounting, budget management, procurement, and inventory management. It is also used for transaction processing including (but not limited to); purchase order requisitions, receivables, and payment processing.
Individuals interested in enrolling in a course or courses through the Day School, who have not been admitted to Framingham State University (through the Office of Undergraduate Admissions) as a matriculated Day School student. Applicants must be a high school graduate or have completed a G.E.D.
Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.
For non-matriculated students who were unable to successfully complete their online Graduate and Continuing Education registration application in Self Service.
Support for end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.
This service provides comprehensive, systematic approach to managing updates and new releases of software applications and information systems that are under the centralized administration of the University’s Information Technology Services Organization.
This service provides administrative, management, and technical support for the University’s E-mail and collaboration service. This includes E-mail and calendaring (Outlook), file sharing (OneDrive), productivity (Office), and integrated collaboration suites (Teams and SharePoint) used to facilitate interactions between individuals and work groups as they create, share, and exchange information.
Support for academic assessment efforts at the course, department, and program level using analytics.