My Recently Visited Services
This service helps to prepare for and provide a response to known or possible instances of compromised systems or breached security in order to mitigate damage, ensure legal compliance, and expedite remediation.
This service provides administration and support for the University’s voice and communications systems used for telephony (VoIP, SIP and analog), voicemail, conference calling, virtual “soft phones”, call queues, ring groups and digital receptionists (formerly “phone trees” or auto-attendants).
Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.
Administrative and technical support for the provisioning of software applications that are locally installed on a computer or mobile device, accessed from a Software as a Service (SaaS) provider via the cloud, or accessed from a virtual application or virtual desktop.
This service provides the administrative and technical support for official University communications that are sent via E-mail to all Students, Faculty, and/or Staff - including smaller subsets of cohort members - using a single address to reach all of them as a group rather than sending messages to multiple individual addresses.
Support for academic assessment efforts at the course, department, and program level using analytics.
This service aggregates data from “authoritative sources”, such as the University’s primary administrative and student information system (a.k.a. Banner), in order to create and maintain online identities for individuals that can be verified before adding someone to a domain (e.g. “campus” or “student”), including them as a member of a group (e.g. an Academic Department or Administrative Office), or granting authorized access to resources (e.g. a networked printer or the wireless network on campus).
This service provides the management, administration, and technical support for secure login to multiple information systems, online services, and technology devices using a single username and password combination.
This service provides administrative, management, and technical support for the University’s enterprise-wide service management information system (a.k.a. TeamDynamix), which is a cloud-based software as a service solution used to facilitate the intake, assignment, coordination, and tracking of work including knowledge and project portfolio management. The platform also includes an integrated self-service portal that provides access to knowledge articles and a catalog of service descriptions with links to forms that can be used to submit requests for assistance.
This service provides the administrative and technical support for creating and maintaining shared accounts that two or more individuals have access to for a department, position, project, or function.
This service provides administration and support for the various security technologies that provide restriction and security of physical spaces, campus video monitoring and access to emergency and life safety communications. Many of these technologies are integrated into existing facilities and law enforcement functions.
Offerings that help provide a secure computing environment for end users, and seek to prevent or at least mitigate breaches of information security by reducing vulnerabilities and mitigating potential threats.
This service provides a blend of technical and administrative support for webinars, sometimes also referred to as virtual events, which are purely online gatherings that consist of some sort of informative or instructional presentation with one or more people speaking to a relatively larger audience than what’s typical for a class session or meeting. Zoom Webinar is the virtual event software platform that is supported by Framingham State University’s Information Technology Services organization.
This service provides technical and administrative support for video conferencing software, which enables people to participate in meetings and class sessions that are either purely online or some blend of online and in-person. Zoom and Microsoft Teams are the two video conferencing software platforms that are supported by Framingham State University’s Information Technology Services organization.
Install and configure Commonwealth VPN for limited University Staff.
Faculty, Administrators and Staff, please use this service to request remote access. This is the service you should be using to request any type of remote access such as: VPN, GotoMyPc etc
For general issues logging into any of Framingham State applications.
Request assistance with or changes to your Faculty/Staff email account.
Request assistance with Microsoft Office 365 applications such as Word, Excel, PowerPoint, OneDrive and SharePoint.
A service to safely and securely submit documents to the Registrar's Office
This service offers faculty and staff access to a secure vault for storing all university passwords.