My Recently Visited Services
Administrative, instructional, and technical support to ensure technology enhanced classrooms, labs and other collaborative spaces on campus are adequately designed, suitably equipped, and fully functional to meet the needs of faculty and students for remote, in person, or blended (a.k.a. Hybrid) teaching and learning modalities.
Security reviews, education, and awareness of campus security requirements, policies, and guidelines. Includes contract reviews and risk assessments.
Support for academic assessment efforts at the course, department, and program level using analytics.
This service provides administrative, management, and technical support for Ellucian’s Banner financial and procurement information system that is used by the University as the authoritative source of data that includes (but is not limited to); general ledger accounting, budget management, procurement, and inventory management. It is also used for transaction processing including (but not limited to); purchase order requisitions, receivables, and payment processing.
The Information Technology Services (ITS) organization at the University provides different levels of support for the portfolio of Human Capital Management systems used at Framingham State based on whether or not the software is part of University’s primary administrative information (Banner), the Commonwealth of Massachusetts’ Human Resource and Compensation Management System of record (HRCMS), or a decentralized human resource system (a.k.a. “departmental systems”). Comprehensive support for the management and day-to-day administration of these departmental systems remain the responsibility the designated administrative office.
Administrative, technical, and instructional design support for producing, storing, editing, sharing, and accessing recorded presentations, lectures and class proceedings that are created for the purposes of learning and instruction.
If your inquiry does not align with the categories above, use this Service to submit your request.
This service enables students and faculty to selectively showcase their work and academic accomplishments online and reflect on their own teaching and learning experiences.
Support for end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.
This service provides purchasing consultation, hardware procurement, configuration, distribution, loaning, asset tracking, refreshing (upgrades and replacements), and technology recycling for university owned computers that are supported by the Information Technology Services organization before, during, and after their use until the time they are no longer the property of Framingham State.
Offerings that help provide a secure computing environment for end users, and seek to prevent or at least mitigate breaches of information security by reducing vulnerabilities and mitigating potential threats.
This service provides technical and administrative support for video conferencing software, which enables people to participate in meetings and class sessions that are either purely online or some blend of online and in-person. Zoom and Microsoft Teams are the two video conferencing software platforms that are supported by Framingham State University’s Information Technology Services organization.
This service aggregates data from “authoritative sources”, such as the University’s primary administrative and student information system (a.k.a. Banner), in order to create and maintain online identities for individuals that can be verified before adding someone to a domain (e.g. “campus” or “student”), including them as a member of a group (e.g. an Academic Department or Administrative Office), or granting authorized access to resources (e.g. a networked printer or the wireless network on campus).
Assistance with polling and survey solutions used to collect feedback from a group of individuals for academic and business purposes. The service includes application-based, online, and device-specific polling or survey tools.
This service helps to prepare for and provide a response to known or possible instances of compromised systems or breached security in order to mitigate damage, ensure legal compliance, and expedite remediation.
This service provides the administrative and technical support for creating and maintaining shared accounts that two or more individuals have access to for a department, position, project, or function.
This service provides comprehensive, systematic approach to managing updates and new releases of software applications and information systems that are under the centralized administration of the University’s Information Technology Services Organization.
This service incorporates the design and maintenance of the capabilities, tools, and service points needed to deliver IT services and provide end-user support including service desks, call centers, online support and in person delivery as may be required. We ensure that all necessary resources are in place to handle service requests, resolve incidents, and address any technical issues promptly and efficiently. With a focus on user satisfaction, we strive to deliver seamless IT support and maintain a robust IT infrastructure to meet the evolving needs of our university community.
This service provides the planning, coordination, and facilitation of activities related to compliance obligations and adherence to standards for risk management, information security, and cybersecurity including; information gathering, generating reports, providing analysis, and follow-up on recommendations or findings.
Assistance with creating, integrating, and optimizing technology enhanced experiences within courses offered by Framingham State University based on pedagogically sound generally accepted best practices.
Install and configure Commonwealth VPN for limited University Staff.
Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.