My Recently Visited Services
This service offering supports faculty and instructional staff in evaluating, adopting, and using artificial intelligence technologies in ways that enhance student learning, support academic excellence, promote accessibility and inclusion, and align with institutional policies and instructional best practices.
Use this service for requests involving: AI-assisted course design; AI-enhanced instructional strategies; AI-assisted content creation; Assessment design in an AI-enabled environment; Academic integrity considerations related to AI; Student use of artificial intelligence technologies; Accessibility and inclusive teaching applications of AI; Faculty training and professional development related to AI; Instructional uses of Microsoft Copilot and other institutionally supported AI technologies; Consultation regarding emerging AI technologies and their instructional applications.
Information systems, support services, and administrative processes associated with the planning, governance, development, delivery, and management of academic programs and courses. The service focuses specifically on the administration of academic programs and courses, including curriculum management, catalog management, syllabus management, academic scheduling, faculty workload planning, transfer credit evaluation, and related academic governance and planning processes.
A service to safely and securely submit documents to the Registrar's Office
For general issues logging into any of Framingham State applications.
If your inquiry does not align with the categories above, use this Service to submit your request.
Support for end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.
This service provides administrative, management, and technical support for the University’s enterprise-wide intranet platform (a.k.a. Microsoft SharePoint) which enables academic departments, colleges, administrative offices, and divisions to create and maintain private websites that only allow Framingham State students, faculty, and staff access to documents, forms, and other information resources through a secure login.
Offerings that help provide a secure computing environment for end users, and seek to prevent or at least mitigate breaches of information security by reducing vulnerabilities and mitigating potential threats.
Design, provisioning, administration, and technical support for the development and use of the University’s eLearning software platform (a.k.a. “Canvas”) and other integrated technologies, which together enable the creation and management of courses, training modules, educational materials, learning activities, and assessments for fully online, on campus, hybrid, or remote methods of delivering content and facilitating interactions among participants.
This service provides the planning, and coordination that is necessary in order to adequately prepare for, recover from, and restore technological infrastructure, information systems and online services in the event of a natural disaster or some other occurrence that is defined as a harmful event or major incident.
Request assistance with or changes to your Faculty/Staff email account.
Change Management effectively controls the lifecycle of all modifications to IT infrastructure and enterprise application services through standardized methods and procedures. The primary objective is to enable beneficial changes to be made with minimum disruption.
Information Technology Services (ITS) offers limited support for decentralized enrollment management systems within the University (a.k.a. “departmental systems”) that are not part of the student information system (a.k.a. Banner). These systems, primarily managed by administrative offices, facilitate communications, process support, decision making, and online services associated with enrollment management functions such as; admissions, financial aid, orientation, academic advising, student success, athletics, career services, and alumni relations. Whether hosted locally within the University’s data center or in the cloud, ITS primarily provides essential technological infrastructure (e.g., network connectivity), varying levels of integration, basic troubleshooting, and security oversight. Responsibility for more comprehensive support for the management and day-to-day administration of these departmental systems typically resides within an administrative office outside of ITS.
Information Technology Services (ITS) offers limited support for decentralized facilities management systems within the University (a.k.a. “departmental systems”) that are not part of the primary administrative and student information system of record (a.k.a. Banner). These systems, primarily managed by administrative offices, facilitate communications, process support, decision making, and online services associated with facilities management functions such as; event management and room scheduling, point of sale transaction systems, parking, housing, and residential life. Whether hosted locally within the University’s data center or in the cloud, ITS primarily provides essential technological infrastructure (e.g., network connectivity), varying levels of integration, basic troubleshooting, and security oversight. Responsibility for comprehensive support for the management and day-to-day administration of these departmental systems typically reside within an office outside ITS.
This service aggregates data from “authoritative sources”, such as the University’s primary administrative and student information system (a.k.a. Banner), in order to create and maintain online identities for individuals that can be verified before adding someone to a domain (e.g. “campus” or “student”), including them as a member of a group (e.g. an Academic Department or Administrative Office), or granting authorized access to resources (e.g. a networked printer or the wireless network on campus).
This service provides the administrative and technical support for creating and maintaining shared accounts that two or more individuals have access to for a department, position, project, or function.
This service provides the administrative and technical support necessary to ensure the secure exchange of data and communications between different IT systems and applications. This may involve implementing Application Program Interfaces (APIs), middleware, and other technologies to enable various systems to work together and share information. The various ways to integrate systems and exchange data may be implemented as a standalone service or combined together as part of a larger service package. They may also be provided by a third-party vendor or developed in-house by the Information Technology Services (ITS) organization.
Microsoft Multi-factor Authentication (MFA) creates an additional layer of security when logging into your Microsoft Office 365 account. This additional security is associated with something in your possession, such as a personal smartphone, that would be unavailable to someone who gained access to your Microsoft Office 365 account.
This service provides faculty and staff with the tools, knowledge, and assistance they need to ensure adequate data stewardship (quality standards, agreed upon definitions, and authorized access), and the ability to design, develop and/or run reports using data extracted from centrally managed information systems supported by the University’s Information Technology Services organization. This includes the administration of and technical support for the University’s data management and reporting infrastructure.
This service enables students and faculty to selectively showcase their work and academic accomplishments online and reflect on their own teaching and learning experiences.
This service provides administrative, management, and technical support for Ellucian’s Banner financial and procurement information system that is used by the University as the authoritative source of data that includes (but is not limited to); general ledger accounting, budget management, procurement, and inventory management. It is also used for transaction processing including (but not limited to); purchase order requisitions, receivables, and payment processing.
Knowledge Management is a service provided by ITS to gather, analyze, store and share knowledge about the use of information and the application of supported technology. The primary goal is to improve efficiency by reducing the need to rediscover knowledge.
This service provides administrative, management, and technical support for the University’s one-way communications for emergency notifications (FSU Alert) to the entire campus or other defined groups. Includes campus alert systems, broadcast E-mail and text messaging.
This service provides new or modified access/credentials to Commonwealth of Massachusetts Information Systems. (If you require assistance with installing or configuring the Commonwealth Virtual Private Network, then please request the “Commonwealth VPN Maintenance” service).