My Recently Visited Services
This service provides administrative, management, and technical support for the University’s enterprise-wide intranet platform (a.k.a. Microsoft SharePoint) which enables academic departments, colleges, administrative offices, and divisions to create and maintain private websites that only allow Framingham State students, faculty, and staff access to documents, forms, and other information resources through a secure login.
Security reviews, education, and awareness of campus security requirements, policies, and guidelines. Includes contract reviews and risk assessments.
For general issues logging into any of Framingham State applications.
This service incorporates the design and maintenance of the capabilities, tools, and service points needed to deliver IT services and provide end-user support including service desks, call centers, online support and in person delivery as may be required. We ensure that all necessary resources are in place to handle service requests, resolve incidents, and address any technical issues promptly and efficiently. With a focus on user satisfaction, we strive to deliver seamless IT support and maintain a robust IT infrastructure to meet the evolving needs of our university community.
A service to safely and securely submit documents to the Registrar's Office
This service provides technical and administrative support for video conferencing software, which enables people to participate in meetings and class sessions that are either purely online or some blend of online and in-person. Zoom and Microsoft Teams are the two video conferencing software platforms that are supported by Framingham State University’s Information Technology Services organization.
Administrative, technical, and instructional design support for producing, storing, editing, sharing, and accessing recorded presentations, lectures and class proceedings that are created for the purposes of learning and instruction.
Information Technology Services (ITS) offers limited support for decentralized enrollment management systems within the University (a.k.a. “departmental systems”) that are not part of the student information system (a.k.a. Banner). These systems, primarily managed by administrative offices, facilitate communications, process support, decision making, and online services associated with enrollment management functions such as; admissions, financial aid, orientation, academic advising, student success, athletics, career services, and alumni relations. Whether hosted locally within the University’s data center or in the cloud, ITS primarily provides essential technological infrastructure (e.g., network connectivity), varying levels of integration, basic troubleshooting, and security oversight. Responsibility for more comprehensive support for the management and day-to-day administration of these departmental systems typically resides within an administrative office outside of ITS.
Individuals interested in enrolling in a course or courses through the Day School, who have not been admitted to Framingham State University (through the Office of Undergraduate Admissions) as a matriculated Day School student. Applicants must be a high school graduate or have completed a G.E.D.
This service provides administrative, management, and technical support for the University’s portal (myFramingham) which provides the ability to complete secure online transactions and Framingham State’s Mobile App (FSUgo) which provides a mobile experience for students, faculty, staff, and visitors.
This service provides a blend of technical and administrative support for webinars, sometimes also referred to as virtual events, which are purely online gatherings that consist of some sort of informative or instructional presentation with one or more people speaking to a relatively larger audience than what’s typical for a class session or meeting. Zoom Webinar is the virtual event software platform that is supported by Framingham State University’s Information Technology Services organization.
Design, provisioning, administration, and technical support for the development and use of the University’s eLearning software platform (a.k.a. “Canvas”) and other integrated technologies, which together enable the creation and management of courses, training modules, educational materials, learning activities, and assessments for fully online, on campus, hybrid, or remote methods of delivering content and facilitating interactions among participants.
This service provides administrative, management, and technical support for the University’s E-mail and collaboration service. This includes E-mail and calendaring (Outlook), file sharing (OneDrive), productivity (Office), and integrated collaboration suites (Teams and SharePoint) used to facilitate interactions between individuals and work groups as they create, share, and exchange information.
If your inquiry does not align with the categories above, use this Service to submit your request.
This service helps to prepare for and provide a response to known or possible instances of compromised systems or breached security in order to mitigate damage, ensure legal compliance, and expedite remediation.
This service provides administration and support for the various security technologies that provide restriction and security of physical spaces, campus video monitoring and access to emergency and life safety communications. Many of these technologies are integrated into existing facilities and law enforcement functions.
Access to a system or application (Banner, Evisions, Xtender, etc.).
Support for end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.
Request assistance with or changes to your Faculty/Staff email account.
This service offers faculty and staff access to a secure vault for storing all university passwords.
This service provides the planning, and coordination that is necessary in order to adequately prepare for, recover from, and restore technological infrastructure, information systems and online services in the event of a natural disaster or some other occurrence that is defined as a harmful event or major incident.
Administrative and technical support for the provisioning of software applications that are locally installed on a computer or mobile device, accessed from a Software as a Service (SaaS) provider via the cloud, or accessed from a virtual application or virtual desktop.
This service provides the appropriate management and oversight mechanisms to ensure reliability, scalability, physical security and operation of University physical and virtual data centers, inclusive of on-premises, remote, and cloud-based data centers (a.k.a. Infrastructure as a Service or IaaS).
Request time with an ITS SME (subject matter expert).