My Recently Visited Services
This service enables students and faculty to selectively showcase their work and academic accomplishments online and reflect on their own teaching and learning experiences.
Administrative, technical, and instructional design support for producing, storing, editing, sharing, and accessing recorded presentations, lectures and class proceedings that are created for the purposes of learning and instruction.
This service provides the planning, coordination, and facilitation of activities related to compliance obligations and adherence to standards for risk management, information security, and cybersecurity including; information gathering, generating reports, providing analysis, and follow-up on recommendations or findings.
Change Management effectively controls the lifecycle of all modifications to IT infrastructure and enterprise application services through standardized methods and procedures. The primary objective is to enable beneficial changes to be made with minimum disruption.
Assistance with creating, integrating, and optimizing technology enhanced experiences within courses offered by Framingham State University based on pedagogically sound generally accepted best practices.
This service provides administrative, management, and technical support for the University’s enterprise-wide service management information system (a.k.a. TeamDynamix), which is a cloud-based software as a service solution used to facilitate the intake, assignment, coordination, and tracking of work including knowledge and project portfolio management. The platform also includes an integrated self-service portal that provides access to knowledge articles and a catalog of service descriptions with links to forms that can be used to submit requests for assistance.
For general issues logging into any of Framingham State applications.
Request assistance with Microsoft Office 365 applications such as Word, Excel, PowerPoint, OneDrive and SharePoint.
This service provides comprehensive, systematic approach to managing updates and new releases of software applications and information systems that are under the centralized administration of the University’s Information Technology Services Organization.
This service provides the planning, and coordination that is necessary in order to adequately prepare for, recover from, and restore technological infrastructure, information systems and online services in the event of a natural disaster or some other occurrence that is defined as a harmful event or major incident.
This service provides the administrative and technical support for creating and maintaining shared accounts that two or more individuals have access to for a department, position, project, or function.
This service helps to prepare for and provide a response to known or possible instances of compromised systems or breached security in order to mitigate damage, ensure legal compliance, and expedite remediation.
Install and configure Commonwealth VPN for limited University Staff.
This service incorporates the design and maintenance of the capabilities, tools, and service points needed to deliver IT services and provide end-user support including service desks, call centers, online support and in person delivery as may be required. We ensure that all necessary resources are in place to handle service requests, resolve incidents, and address any technical issues promptly and efficiently. With a focus on user satisfaction, we strive to deliver seamless IT support and maintain a robust IT infrastructure to meet the evolving needs of our university community.
Administrative and technical support for the provisioning of software applications that are locally installed on a computer or mobile device, accessed from a Software as a Service (SaaS) provider via the cloud, or accessed from a virtual application or virtual desktop.
Offerings that help provide a secure computing environment for end users, and seek to prevent or at least mitigate breaches of information security by reducing vulnerabilities and mitigating potential threats.
This service aggregates data from “authoritative sources”, such as the University’s primary administrative and student information system (a.k.a. Banner), in order to create and maintain online identities for individuals that can be verified before adding someone to a domain (e.g. “campus” or “student”), including them as a member of a group (e.g. an Academic Department or Administrative Office), or granting authorized access to resources (e.g. a networked printer or the wireless network on campus).
Support for end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.
This service provides the administrative and technical support for official University communications that are sent via E-mail to all Students, Faculty, and/or Staff - including smaller subsets of cohort members - using a single address to reach all of them as a group rather than sending messages to multiple individual addresses.
This service offering includes a combination of professional services, generally accepted best practices, and technologies supported by the University’s Information Technology Services organization that are either used in some combination or individually to help automate, improve, and measure business processes. Technology applications Include document imaging, electronic signatures, online forms, workflow management, job scheduling, along with other various forms of process automation and improvement.
Access to a system or application (Banner, Evisions, Xtender, etc.).
If your inquiry does not align with the categories above, use this Service to submit your request.
This service provides administrative, management, and technical support for the University’s enterprise-wide intranet platform (a.k.a. Microsoft SharePoint) which enables academic departments, colleges, administrative offices, and divisions to create and maintain private websites that only allow Framingham State students, faculty, and staff access to documents, forms, and other information resources through a secure login.
For non-matriculated students who were unable to successfully complete their online Graduate and Continuing Education registration application in Self Service.