My Recently Visited Services
For general issues logging into any of Framingham State applications.
This service provides the planning, coordination, and facilitation of activities related to compliance obligations and adherence to standards for risk management, information security, and cybersecurity including; information gathering, generating reports, providing analysis, and follow-up on recommendations or findings.
This service provides the planning, and coordination that is necessary in order to adequately prepare for, recover from, and restore technological infrastructure, information systems and online services in the event of a natural disaster or some other occurrence that is defined as a harmful event or major incident.
Add, remove, update or gain access to a Distribution List.
Assistance with creating, integrating, and optimizing technology enhanced experiences within courses offered by Framingham State University based on pedagogically sound generally accepted best practices.
Change Management effectively controls the lifecycle of all modifications to IT infrastructure and enterprise application services through standardized methods and procedures. The primary objective is to enable beneficial changes to be made with minimum disruption.
This service provides administration and support for the University’s voice and communications systems used for telephony (VoIP, SIP and analog), voicemail, conference calling, virtual “soft phones”, call queues, ring groups and digital receptionists (formerly “phone trees” or auto-attendants).
Faculty, Administrators and Staff, please use this service to request remote access. This is the service you should be using to request any type of remote access such as: VPN, GotoMyPc etc
Administrative, instructional, and technical support to ensure technology enhanced classrooms, labs and other collaborative spaces on campus are adequately designed, suitably equipped, and fully functional to meet the needs of faculty and students for remote, in person, or blended (a.k.a. Hybrid) teaching and learning modalities.
This service provides the management of documented IT security policies, guidelines, and standards including their development, publication, periodic review, and updates.
Administrative and technical support for the provisioning of software applications that are locally installed on a computer or mobile device, accessed from a Software as a Service (SaaS) provider via the cloud, or accessed from a virtual application or virtual desktop.
Using a standard methodology, this service defines schedules and manages projects involving multiple departments across the University.
This service provides administrative, management, and technical support for the University’s enterprise-wide intranet platform (a.k.a. Microsoft SharePoint) which enables academic departments, colleges, administrative offices, and divisions to create and maintain private websites that only allow Framingham State students, faculty, and staff access to documents, forms, and other information resources through a secure login.
The Network and Connectivity Management service offered by the University's central IT organization encompasses the architecture, installation, and operation of essential infrastructure components required for network connectivity. This includes network cabling, switches, wireless access points, routers, and firewalls. The service also covers the connection of devices (including Internet of Things devices) to the network, the implementation of secure access measures, and appropriate authentication procedures such as network registration systems.
This service involves a systematic approach to identify, analyze, and address the root causes of problems to prevent recurring incidents. It encompasses the entire problem management lifecycle, including problem identification, logging, prioritization, investigation, diagnosis, resolution, and proactive measures to minimize future disruptions. It includes the activities required to diagnose the root cause of incidents identified through the Incident Management process, and to determine the resolution to those problems through the appropriate control procedures, especially Change Management and Release Management.
This service provides technical support for the University’s official two-way conversational text messaging communications platform (a.k.a. “Signal Vine”). This product is used to engage individual students, select groups of students or the entire student body, dependent upon the required circumstances. Approved individuals, departments or groups are granted the ability to send text messages to student(s) and students have the ability to respond to these text messages directly from their cellphone. All of the associated communications are captured and centrally managed within the text messaging application.
Administrative, technical, and instructional design support for producing, storing, editing, sharing, and accessing recorded presentations, lectures and class proceedings that are created for the purposes of learning and instruction.
Request assistance with Microsoft Office 365 applications such as Word, Excel, PowerPoint, OneDrive and SharePoint.
Design, provisioning, administration, and technical support for the development and use of the University’s eLearning software platform (a.k.a. “Canvas”) and other integrated technologies, which together enable the creation and management of courses, training modules, educational materials, learning activities, and assessments for fully online, on campus, hybrid, or remote methods of delivering content and facilitating interactions among participants.
Support for academic assessment efforts at the course, department, and program level using analytics.
If your inquiry does not align with the categories above, use this Service to submit your request.
This service helps to prepare for and provide a response to known or possible instances of compromised systems or breached security in order to mitigate damage, ensure legal compliance, and expedite remediation.