My Recently Visited Services
The Network and Connectivity Management service offered by the University's central IT organization encompasses the architecture, installation, and operation of essential infrastructure components required for network connectivity. This includes network cabling, switches, wireless access points, routers, and firewalls. The service also covers the connection of devices (including Internet of Things devices) to the network, the implementation of secure access measures, and appropriate authentication procedures such as network registration systems.
This service provides comprehensive, systematic approach to managing updates and new releases of software applications and information systems that are under the centralized administration of the University’s Information Technology Services Organization.
This service provides technical support for the University’s official two-way conversational text messaging communications platform (a.k.a. “Gecko”). This product is used to engage individual students, select groups of students or the entire student body, dependent upon the required circumstances. Approved individuals, departments or groups are granted the ability to send text messages to student(s) and students have the ability to respond to these text messages directly from their cellphone. All of the associated communications are captured and centrally managed within the text messaging application.
Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.
Install and configure Commonwealth VPN for limited University Staff.
Individuals interested in enrolling in a course or courses through the Day School, who have not been admitted to Framingham State University (through the Office of Undergraduate Admissions) as a matriculated Day School student. Applicants must be a high school graduate or have completed a G.E.D.
Administrative, instructional, and technical support to ensure technology enhanced classrooms, labs and other collaborative spaces on campus are adequately designed, suitably equipped, and fully functional to meet the needs of faculty and students for remote, in person, or blended (a.k.a. Hybrid) teaching and learning modalities.
This service offering supports faculty and instructional staff in evaluating, adopting, and using artificial intelligence technologies in ways that enhance student learning, support academic excellence, promote accessibility and inclusion, and align with institutional policies and instructional best practices.
Use this service for requests involving: AI-assisted course design; AI-enhanced instructional strategies; AI-assisted content creation; Assessment design in an AI-enabled environment; Academic integrity considerations related to AI; Student use of artificial intelligence technologies; Accessibility and inclusive teaching applications of AI; Faculty training and professional development related to AI; Instructional uses of Microsoft Copilot and other institutionally supported AI technologies; Consultation regarding emerging AI technologies and their instructional applications.
This service incorporates the design and maintenance of the capabilities, tools, and service points needed to deliver IT services and provide end-user support including service desks, call centers, online support and in person delivery as may be required. We ensure that all necessary resources are in place to handle service requests, resolve incidents, and address any technical issues promptly and efficiently. With a focus on user satisfaction, we strive to deliver seamless IT support and maintain a robust IT infrastructure to meet the evolving needs of our university community.
This service provides administrative, management, and technical support for Ellucian’s Banner student information system that is used by the University as the authoritative source of data that pertain to admitted students including (but not limited to); academic records, course schedule, and financial accounting. It is also used for transaction processing including (but not limited to); enrollment, registration, and payment processing.
This service provides administration and support for the University’s voice and communications systems used for telephony (VoIP, SIP and analog), voicemail, conference calling, virtual “soft phones”, call queues, ring groups and digital receptionists (formerly “phone trees” or auto-attendants).
This service helps to prepare for and provide a response to known or possible instances of compromised systems or breached security in order to mitigate damage, ensure legal compliance, and expedite remediation.
If your inquiry does not align with the categories above, use this Service to submit your request.
For non-matriculated students who were unable to successfully complete their online Graduate and Continuing Education registration application in Self Service.
This service provides purchasing consultation, hardware procurement, configuration, distribution, loaning, asset tracking, refreshing (upgrades and replacements), and technology recycling for university owned computers that are supported by the Information Technology Services organization before, during, and after their use until the time they are no longer the property of Framingham State.
Information Technology Services (ITS) provides technical support for institutionally approved AI technologies and serves as a resource for exploring and evaluating AI capabilities. As AI technologies and institutional practices continue to evolve, available services and support offerings may change accordingly.
Information Technology Services (ITS) offers limited support for decentralized enrollment management systems within the University (a.k.a. “departmental systems”) that are not part of the student information system (a.k.a. Banner). These systems, primarily managed by administrative offices, facilitate communications, process support, decision making, and online services associated with enrollment management functions such as; admissions, financial aid, orientation, academic advising, student success, athletics, career services, and alumni relations. Whether hosted locally within the University’s data center or in the cloud, ITS primarily provides essential technological infrastructure (e.g., network connectivity), varying levels of integration, basic troubleshooting, and security oversight. Responsibility for more comprehensive support for the management and day-to-day administration of these departmental systems typically resides within an administrative office outside of ITS.
Microsoft Multi-factor Authentication (MFA) creates an additional layer of security when logging into your Microsoft Office 365 account. This additional security is associated with something in your possession, such as a personal smartphone, that would be unavailable to someone who gained access to your Microsoft Office 365 account.
This service provides the management, administration, and technical support for secure login to multiple information systems, online services, and technology devices using a single username and password combination.
Centrally managed administrative and technical support for networked printers and copier hardware and software including multi-function devices capable of copying, scanning, faxing, and printing. This also includes print quota systems, 3D printing, and other replicating technologies.
For general issues logging into any of Framingham State applications.
Change Management effectively controls the lifecycle of all modifications to IT infrastructure and enterprise application services through standardized methods and procedures. The primary objective is to enable beneficial changes to be made with minimum disruption.
Information systems, support services, and administrative processes associated with the planning, governance, development, delivery, and management of academic programs and courses. The service focuses specifically on the administration of academic programs and courses, including curriculum management, catalog management, syllabus management, academic scheduling, faculty workload planning, transfer credit evaluation, and related academic governance and planning processes.
This service offering includes a combination of professional services, generally accepted best practices, and technologies supported by the University’s Information Technology Services organization that are either used in some combination or individually to help automate, improve, and measure business processes. Technology applications Include document imaging, electronic signatures, online forms, workflow management, job scheduling, along with other various forms of process automation and improvement.
A service to safely and securely submit documents to the Registrar's Office