My Recently Visited Services
Microsoft Multi-factor Authentication (MFA) creates an additional layer of security when logging into your Microsoft Office 365 account. This additional security is associated with something in your possession, such as a personal smartphone, that would be unavailable to someone who gained access to your Microsoft Office 365 account.
Security reviews, education, and awareness of campus security requirements, policies, and guidelines. Includes contract reviews and risk assessments.
Request time with an ITS SME (subject matter expert).
This service provides purchasing consultation, hardware procurement, configuration, distribution, loaning, asset tracking, refreshing (upgrades and replacements), and technology recycling for university owned computers that are supported by the Information Technology Services organization before, during, and after their use until the time they are no longer the property of Framingham State.
This service enables students and faculty to selectively showcase their work and academic accomplishments online and reflect on their own teaching and learning experiences.
Administrative, technical, and instructional design support for producing, storing, editing, sharing, and accessing recorded presentations, lectures and class proceedings that are created for the purposes of learning and instruction.
For general issues logging into any of Framingham State applications.
This service provides administrative, management, and technical support for Ellucian’s Banner student information system that is used by the University as the authoritative source of data that pertain to admitted students including (but not limited to); academic records, course schedule, and financial accounting. It is also used for transaction processing including (but not limited to); enrollment, registration, and payment processing.
Most University owned laptops have a laptop password available for users to install software on their machines.
This service helps to prepare for and provide a response to known or possible instances of compromised systems or breached security in order to mitigate damage, ensure legal compliance, and expedite remediation.
Design, provisioning, administration, and technical support for the development and use of the University’s eLearning software platform (a.k.a. “Canvas”) and other integrated technologies, which together enable the creation and management of courses, training modules, educational materials, learning activities, and assessments for fully online, on campus, hybrid, or remote methods of delivering content and facilitating interactions among participants.
This service provides a blend of technical and administrative support for webinars, sometimes also referred to as virtual events, which are purely online gatherings that consist of some sort of informative or instructional presentation with one or more people speaking to a relatively larger audience than what’s typical for a class session or meeting. Zoom Webinar is the virtual event software platform that is supported by Framingham State University’s Information Technology Services organization.
This service provides administrative, management, and technical support for the University’s portal (myFramingham) which provides the ability to complete secure online transactions and Framingham State’s Mobile App (FSUgo) which provides a mobile experience for students, faculty, staff, and visitors.
Assistance with creating, integrating, and optimizing technology enhanced experiences within courses offered by Framingham State University based on pedagogically sound generally accepted best practices.
The Network and Connectivity Management service offered by the University's central IT organization encompasses the architecture, installation, and operation of essential infrastructure components required for network connectivity. This includes network cabling, switches, wireless access points, routers, and firewalls. The service also covers the connection of devices (including Internet of Things devices) to the network, the implementation of secure access measures, and appropriate authentication procedures such as network registration systems.
Support for end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.
Offerings that help provide a secure computing environment for end users, and seek to prevent or at least mitigate breaches of information security by reducing vulnerabilities and mitigating potential threats.
Access to a system or application (Banner, Evisions, Xtender, etc.).
Request assistance with or changes to your Faculty/Staff email account.
This service provides administrative, management, and technical support for the University’s E-mail and collaboration service. This includes E-mail and calendaring (Outlook), file sharing (OneDrive), productivity (Office), and integrated collaboration suites (Teams and SharePoint) used to facilitate interactions between individuals and work groups as they create, share, and exchange information.
This service provides administrative, management, and technical support for the University’s enterprise-wide service management information system (a.k.a. TeamDynamix), which is a cloud-based software as a service solution used to facilitate the intake, assignment, coordination, and tracking of work including knowledge and project portfolio management. The platform also includes an integrated self-service portal that provides access to knowledge articles and a catalog of service descriptions with links to forms that can be used to submit requests for assistance.
This service provides new or modified access/credentials to Commonwealth of Massachusetts Information Systems. (If you require assistance with installing or configuring the Commonwealth Virtual Private Network, then please request the “Commonwealth VPN Maintenance” service).
If your inquiry does not align with the categories above, use this Service to submit your request.
Faculty, Administrators and Staff, please use this service to request remote access. This is the service you should be using to request any type of remote access such as: VPN, GotoMyPc etc
This service provides administration and support for the University’s voice and communications systems used for telephony (VoIP, SIP and analog), voicemail, conference calling, virtual “soft phones”, call queues, ring groups and digital receptionists (formerly “phone trees” or auto-attendants).