My Recently Visited Services
Add, remove, update or gain access to a Distribution List.
For general issues logging into any of Framingham State applications.
Support for end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.
Administrative and technical support for the provisioning of software applications that are locally installed on a computer or mobile device, accessed from a Software as a Service (SaaS) provider via the cloud, or accessed from a virtual application or virtual desktop.
Administrative, technical, and instructional design support for producing, storing, editing, sharing, and accessing recorded presentations, lectures and class proceedings that are created for the purposes of learning and instruction.
Most University owned laptops have a laptop password available for users to install software on their machines.
This service incorporates the design and maintenance of the capabilities, tools, and service points needed to deliver IT services and provide end-user support including service desks, call centers, online support and in person delivery as may be required. We ensure that all necessary resources are in place to handle service requests, resolve incidents, and address any technical issues promptly and efficiently. With a focus on user satisfaction, we strive to deliver seamless IT support and maintain a robust IT infrastructure to meet the evolving needs of our university community.
This service provides administration and support for the University’s voice and communications systems used for telephony (VoIP, SIP and analog), voicemail, conference calling, virtual “soft phones”, call queues, ring groups and digital receptionists (formerly “phone trees” or auto-attendants).
This service provides technical support for the University’s official two-way conversational text messaging communications platform (a.k.a. “Signal Vine”). This product is used to engage individual students, select groups of students or the entire student body, dependent upon the required circumstances. Approved individuals, departments or groups are granted the ability to send text messages to student(s) and students have the ability to respond to these text messages directly from their cellphone. All of the associated communications are captured and centrally managed within the text messaging application.
The scope of this service includes the development and delivery of IT communications related to delivery of IT services. This might include communications related to system changes, service offerings, or service outages (planned or unplanned). Functionally, it also includes maintenance of support documentation and/or the service catalog.
Assistance with creating, integrating, and optimizing technology enhanced experiences within courses offered by Framingham State University based on pedagogically sound generally accepted best practices.
This service provides the management of documented IT security policies, guidelines, and standards including their development, publication, periodic review, and updates.
This service provides administrative, management, and technical support for Ellucian’s Banner student information system that is used by the University as the authoritative source of data that pertain to admitted students including (but not limited to); academic records, course schedule, and financial accounting. It is also used for transaction processing including (but not limited to); enrollment, registration, and payment processing.
For non-matriculated students who were unable to successfully complete their online Graduate and Continuing Education registration application in Self Service.
This service aggregates data from “authoritative sources”, such as the University’s primary administrative and student information system (a.k.a. Banner), in order to create and maintain online identities for individuals that can be verified before adding someone to a domain (e.g. “campus” or “student”), including them as a member of a group (e.g. an Academic Department or Administrative Office), or granting authorized access to resources (e.g. a networked printer or the wireless network on campus).
Request time with an ITS SME (subject matter expert).
This service provides the planning, coordination, and facilitation of activities related to compliance obligations and adherence to standards for risk management, information security, and cybersecurity including; information gathering, generating reports, providing analysis, and follow-up on recommendations or findings.
This service provides the administrative and technical support for creating and maintaining shared accounts that two or more individuals have access to for a department, position, project, or function.
Security reviews, education, and awareness of campus security requirements, policies, and guidelines. Includes contract reviews and risk assessments.
Request assistance with or changes to your Faculty/Staff email account.
Install and configure Commonwealth VPN for limited University Staff.
This service provides faculty and staff with the tools, knowledge, and assistance they need to ensure adequate data stewardship (quality standards, agreed upon definitions, and authorized access), and the ability to design, develop and/or run reports using data extracted from centrally managed information systems supported by the University’s Information Technology Services organization. This includes the administration of and technical support for the University’s data management and reporting infrastructure.