My Recently Visited Services

Support for end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.

If your inquiry does not align with the categories above, use this Service to submit your request.

Microsoft Multi-factor Authentication (MFA) creates an additional layer of security when logging into your Microsoft Office 365 account. This additional security is associated with something in your possession, such as a personal smartphone, that would be unavailable to someone who gained access to your Microsoft Office 365 account.

Information Technology Services (ITS) offers limited support for decentralized facilities management systems within the University (a.k.a. “departmental systems”) that are not part of the primary administrative and student information system of record (a.k.a. Banner). These systems, primarily managed by administrative offices, facilitate communications, process support, decision making, and online services associated with facilities management functions such as; ­­­­­event management and room scheduling, point of sale transaction systems, parking, housing, and residential life. Whether hosted locally within the University’s data center or in the cloud, ITS primarily provides essential technological infrastructure (e.g., network connectivity), varying levels of integration, basic troubleshooting, and security oversight. Responsibility for comprehensive support for the management and day-to-day administration of these departmental systems typically reside within an office outside ITS.

The Student AV Support Specialist provides first-tier technical support for Framingham State University’s Technology Enhanced Classrooms, Meeting spaces, and other freestanding Audiovisual equipment across campus.

Centrally managed administrative and technical support for networked printers and copier hardware and software including multi-function devices capable of copying, scanning, faxing, and printing. This also includes print quota systems, 3D printing, and other replicating technologies.

Access to a system or application (Banner, Evisions, Xtender, etc.).

This service provides administrative, management, and technical support for the University’s enterprise-wide intranet platform (a.k.a. Microsoft SharePoint) which enables academic departments, colleges, administrative offices, and divisions to create and maintain private websites that only allow Framingham State students, faculty, and staff access to documents, forms, and other information resources through a secure login.

Design, provisioning, administration, and technical support for the development and use of the University’s eLearning software platform (a.k.a. “Canvas”) and other integrated technologies, which together enable the creation and management of courses, training modules, educational materials, learning activities, and assessments for fully online, on campus, hybrid, or remote methods of delivering content and facilitating interactions among participants.

Individuals interested in enrolling in a course or courses through the Day School, who have not been admitted to Framingham State University (through the Office of Undergraduate Admissions) as a matriculated Day School student. Applicants must be a high school graduate or have completed a G.E.D.

This service provides the appropriate management and oversight mechanisms to ensure reliability, scalability, physical security and operation of University physical and virtual data centers, inclusive of on-premises, remote, and cloud-based data centers (a.k.a. Infrastructure as a Service or IaaS).

This service provides purchasing consultation, hardware procurement, configuration, distribution, loaning, asset tracking, refreshing (upgrades and replacements), and technology recycling for university owned computers that are supported by the Information Technology Services organization before, during, and after their use until the time they are no longer the property of Framingham State.

This service incorporates the design and maintenance of the capabilities, tools, and service points needed to deliver IT services and provide end-user support including service desks, call centers, online support and in person delivery as may be required. We ensure that all necessary resources are in place to handle service requests, resolve incidents, and address any technical issues promptly and efficiently. With a focus on user satisfaction, we strive to deliver seamless IT support and maintain a robust IT infrastructure to meet the evolving needs of our university community.

Offerings that help provide a secure computing environment for end users, and seek to prevent or at least mitigate breaches of information security by reducing vulnerabilities and mitigating potential threats.

Assistance with creating, integrating, and optimizing technology enhanced experiences within courses offered by Framingham State University based on pedagogically sound generally accepted best practices.

This service helps to prepare for and provide a response to known or possible instances of compromised systems or breached security in order to mitigate damage, ensure legal compliance, and expedite remediation.

This service enables students and faculty to selectively showcase their work and academic accomplishments online and reflect on their own teaching and learning experiences.

Assistance with polling and survey solutions used to collect feedback from a group of individuals for academic and business purposes. The service includes application-based, online, and device-specific polling or survey tools.

This service involves a systematic approach to identify, analyze, and address the root causes of problems to prevent recurring incidents. It encompasses the entire problem management lifecycle, including problem identification, logging, prioritization, investigation, diagnosis, resolution, and proactive measures to minimize future disruptions. It includes the activities required to diagnose the root cause of incidents identified through the Incident Management process, and to determine the resolution to those problems through the appropriate control procedures, especially Change Management and Release Management.

The Information Technology Services (ITS) organization at the University provides different levels of support for the portfolio of Human Capital Management systems used at Framingham State based on whether or not the software is part of University’s primary administrative information (Banner), the Commonwealth of Massachusetts’ Human Resource and Compensation Management System of record (HRCMS), or a decentralized human resource system (a.k.a. “departmental systems”). Comprehensive support for the management and day-to-day administration of these departmental systems remain the responsibility the designated administrative office.

For general issues logging into any of Framingham State applications.

This service provides administration and support for the various security technologies that provide restriction and security of physical spaces, campus video monitoring and access to emergency and life safety communications. Many of these technologies are integrated into existing facilities and law enforcement functions.

For non-matriculated students who were unable to successfully complete their online Graduate and Continuing Education registration application in Self Service.

Security reviews, education, and awareness of campus security requirements, policies, and guidelines. Includes contract reviews and risk assessments.

This service offers faculty and staff access to a secure vault for storing all university passwords.