My Recently Visited Services

Design, provisioning, administration, and technical support for the development and use of the University’s eLearning software platform (a.k.a. “Canvas”) and other integrated technologies, which together enable the creation and management of courses, training modules, educational materials, learning activities, and assessments for fully online, on campus, hybrid, or remote methods of delivering content and facilitating interactions among participants.

Access to a system or application (Banner, Evisions, Xtender, etc.).

Information Technology Services (ITS) offers limited support for auxiliary or ancillary information systems within the University (a.k.a. “departmental systems”) that are not part of the primary administrative and student information system of record (a.k.a. Banner). These information systems include those not covered by one of the other service descriptions that are used to support; health and human services, campus police, library services, governance, policy administration, among other things. While these systems may be hosted locally within the University’s data center or in the cloud, ITS primarily provides essential technological infrastructure (e.g., network connectivity), varying levels of integration, basic troubleshooting, and security oversight. Responsibility for more comprehensive support for the management and day-to-day administration of these departmental systems typically resides within an administrative office outside of ITS.

This service provides administration and support for the University’s voice and communications systems used for telephony (VoIP, SIP and analog), voicemail, conference calling, virtual “soft phones”, call queues, ring groups and digital receptionists (formerly “phone trees” or auto-attendants).

For general issues logging into any of Framingham State applications.

For non-matriculated students who were unable to successfully complete their online Graduate and Continuing Education registration application in Self Service.

Change Management effectively controls the lifecycle of all modifications to IT infrastructure and enterprise application services through standardized methods and procedures. The primary objective is to enable beneficial changes to be made with minimum disruption.

This service provides administrative, management, and technical support for Ellucian’s Banner financial and procurement information system that is used by the University as the authoritative source of data that includes (but is not limited to); general ledger accounting, budget management, procurement, and inventory management. It is also used for transaction processing including (but not limited to); purchase order requisitions, receivables, and payment processing.

Offerings that help provide a secure computing environment for end users, and seek to prevent or at least mitigate breaches of information security by reducing vulnerabilities and mitigating potential threats.

Microsoft Multi-factor Authentication (MFA) creates an additional layer of security when logging into your Microsoft Office 365 account. This additional security is associated with something in your possession, such as a personal smartphone, that would be unavailable to someone who gained access to your Microsoft Office 365 account.

Information Technology Services (ITS) provides technical support for institutionally approved AI technologies and serves as a resource for exploring and evaluating AI capabilities. As AI technologies and institutional practices continue to evolve, available services and support offerings may change accordingly.

This service offering supports faculty and instructional staff in evaluating, adopting, and using artificial intelligence technologies in ways that enhance student learning, support academic excellence, promote accessibility and inclusion, and align with institutional policies and instructional best practices.

Use this service for requests involving: AI-assisted course design; AI-enhanced instructional strategies; AI-assisted content creation; Assessment design in an AI-enabled environment; Academic integrity considerations related to AI; Student use of artificial intelligence technologies; Accessibility and inclusive teaching applications of AI; Faculty training and professional development related to AI; Instructional uses of Microsoft Copilot and other institutionally supported AI technologies; Consultation regarding emerging AI technologies and their instructional applications.

Information Technology Services (ITS) offers limited support for decentralized facilities management systems within the University (a.k.a. “departmental systems”) that are not part of the primary administrative and student information system of record (a.k.a. Banner). These systems, primarily managed by administrative offices, facilitate communications, process support, decision making, and online services associated with facilities management functions such as; ­­­­­event management and room scheduling, point of sale transaction systems, parking, housing, and residential life. Whether hosted locally within the University’s data center or in the cloud, ITS primarily provides essential technological infrastructure (e.g., network connectivity), varying levels of integration, basic troubleshooting, and security oversight. Responsibility for comprehensive support for the management and day-to-day administration of these departmental systems typically reside within an office outside ITS.

Centrally managed administrative and technical support for networked printers and copier hardware and software including multi-function devices capable of copying, scanning, faxing, and printing. This also includes print quota systems, 3D printing, and other replicating technologies.

Request time with an ITS SME (subject matter expert).

Security reviews, education, and awareness of campus security requirements, policies, and guidelines. Includes contract reviews and risk assessments.

This service provides new or modified access/credentials to Commonwealth of Massachusetts Information Systems. (If you require assistance with installing or configuring the Commonwealth Virtual Private Network, then please request the “Commonwealth VPN Maintenance” service).

Information Technology Services (ITS) offers limited support for decentralized enrollment management systems within the University (a.k.a. “departmental systems”) that are not part of the student information system (a.k.a. Banner). These systems, primarily managed by administrative offices, facilitate communications, process support, decision making, and online services associated with enrollment management functions such as; admissions, financial aid, orientation, academic advising, student success, athletics, career services, and alumni relations. Whether hosted locally within the University’s data center or in the cloud, ITS primarily provides essential technological infrastructure (e.g., network connectivity), varying levels of integration, basic troubleshooting, and security oversight. Responsibility for more comprehensive support for the management and day-to-day administration of these departmental systems typically resides within an administrative office outside of ITS.

Support for end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.

This service provides administrative, management, and technical support for Ellucian’s Banner student information system that is used by the University as the authoritative source of data that pertain to admitted students including (but not limited to); academic records, course schedule, and financial accounting. It is also used for transaction processing including (but not limited to); enrollment, registration, and payment processing.

Add, remove, update or gain access to a Distribution List.

This service provides comprehensive, systematic approach to managing updates and new releases of software applications and information systems that are under the centralized administration of the University’s Information Technology Services Organization.

This service provides the management, administration, and technical support for secure login to multiple information systems, online services, and technology devices using a single username and password combination.

This service offers faculty and staff access to a secure vault for storing all university passwords.