My Recently Visited Services

Information systems, support services, and administrative processes associated with the planning, governance, development, delivery, and management of academic programs and courses. The service focuses specifically on the administration of academic programs and courses, including curriculum management, catalog management, syllabus management, academic scheduling, faculty workload planning, transfer credit evaluation, and related academic governance and planning processes.

This service provides administrative, management, and technical support for Ellucian’s Banner financial and procurement information system that is used by the University as the authoritative source of data that includes (but is not limited to); general ledger accounting, budget management, procurement, and inventory management. It is also used for transaction processing including (but not limited to); purchase order requisitions, receivables, and payment processing.

Offerings that help provide a secure computing environment for end users, and seek to prevent or at least mitigate breaches of information security by reducing vulnerabilities and mitigating potential threats.

This service provides administrative, management, and technical support for the University’s portal (myFramingham) which provides the ability to complete secure online transactions and Framingham State’s Mobile App (FSUgo) which provides a mobile experience for students, faculty, staff, and visitors.

The Information Technology Services (ITS) organization at the University provides different levels of support for the portfolio of Human Capital Management systems used at Framingham State based on whether or not the software is part of University’s primary administrative information (Banner), the Commonwealth of Massachusetts’ Human Resource and Compensation Management System of record (HRCMS), or a decentralized human resource system (a.k.a. “departmental systems”). Comprehensive support for the management and day-to-day administration of these departmental systems remain the responsibility the designated administrative office.

The Network and Connectivity Management service offered by the University's central IT organization encompasses the architecture, installation, and operation of essential infrastructure components required for network connectivity. This includes network cabling, switches, wireless access points, routers, and firewalls. The service also covers the connection of devices (including Internet of Things devices) to the network, the implementation of secure access measures, and appropriate authentication procedures such as network registration systems.

Faculty, Administrators and Staff, please use this service to request remote access. This is the service you should be using to request any type of remote access such as: VPN, GotoMyPc etc

Support for end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.

This service provides administrative, management, and technical support for the University’s one-way communications for emergency notifications (FSU Alert) to the entire campus or other defined groups. Includes campus alert systems, broadcast E-mail and text messaging.

Administrative and technical support for the provisioning of software applications that are locally installed on a computer or mobile device, accessed from a Software as a Service (SaaS) provider via the cloud, or accessed from a virtual application or virtual desktop.

The Student AV Support Specialist provides first-tier technical support for Framingham State University’s Technology Enhanced Classrooms, Meeting spaces, and other freestanding Audiovisual equipment across campus.

This service provides purchasing consultation, hardware procurement, configuration, distribution, loaning, asset tracking, refreshing (upgrades and replacements), and technology recycling for university owned computers that are supported by the Information Technology Services organization before, during, and after their use until the time they are no longer the property of Framingham State.

This service provides administration and support for the University’s voice and communications systems used for telephony (VoIP, SIP and analog), voicemail, conference calling, virtual “soft phones”, call queues, ring groups and digital receptionists (formerly “phone trees” or auto-attendants).

This service provides the appropriate management and oversight mechanisms to ensure reliability, scalability, physical security and operation of University physical and virtual data centers, inclusive of on-premises, remote, and cloud-based data centers (a.k.a. Infrastructure as a Service or IaaS).

Install and configure Commonwealth VPN for limited University Staff.

This service provides the planning, coordination, and facilitation of activities related to compliance obligations and adherence to standards for risk management, information security, and cybersecurity including; information gathering, generating reports, providing analysis, and follow-up on recommendations or findings.

Security reviews, education, and awareness of campus security requirements, policies, and guidelines. Includes contract reviews and risk assessments.

This service provides administrative, management, and technical support for Ellucian’s Banner student information system that is used by the University as the authoritative source of data that pertain to admitted students including (but not limited to); academic records, course schedule, and financial accounting. It is also used for transaction processing including (but not limited to); enrollment, registration, and payment processing.

The scope of this service includes the development and delivery of IT communications related to delivery of IT services. This might include communications related to system changes, service offerings, or service outages (planned or unplanned). Functionally, it also includes maintenance of support documentation and/or the service catalog.

Access to a system or application (Banner, Evisions, Xtender, etc.).

Request assistance with Microsoft Office 365 applications such as Word, Excel, PowerPoint, OneDrive and SharePoint.

This service provides the management, administration, and technical support for secure login to multiple information systems, online services, and technology devices using a single username and password combination.

Information Technology Services (ITS) offers limited support for decentralized facilities management systems within the University (a.k.a. “departmental systems”) that are not part of the primary administrative and student information system of record (a.k.a. Banner). These systems, primarily managed by administrative offices, facilitate communications, process support, decision making, and online services associated with facilities management functions such as; ­­­­­event management and room scheduling, point of sale transaction systems, parking, housing, and residential life. Whether hosted locally within the University’s data center or in the cloud, ITS primarily provides essential technological infrastructure (e.g., network connectivity), varying levels of integration, basic troubleshooting, and security oversight. Responsibility for comprehensive support for the management and day-to-day administration of these departmental systems typically reside within an office outside ITS.

Add, remove, update or gain access to a Distribution List.

For general issues logging into any of Framingham State applications.