My Recently Visited Services
Individuals interested in enrolling in a course or courses through the Day School, who have not been admitted to Framingham State University (through the Office of Undergraduate Admissions) as a matriculated Day School student. Applicants must be a high school graduate or have completed a G.E.D.
Faculty, Administrators and Staff, please use this service to request remote access. This is the service you should be using to request any type of remote access such as: VPN, GotoMyPc etc
Request time with an ITS SME (subject matter expert).
If your inquiry does not align with the categories above, use this Service to submit your request.
This service offers faculty and staff access to a secure vault for storing all university passwords.
This service helps to prepare for and provide a response to known or possible instances of compromised systems or breached security in order to mitigate damage, ensure legal compliance, and expedite remediation.
Provisioning, hosting, and administration of physical and virtual servers and related storage. Includes the maintenance and provisioning of core storage capabilities such as server storage and database backups.
Add, remove, update or gain access to a Distribution List.
Information Technology Services (ITS) offers limited support for decentralized enrollment management systems within the University (a.k.a. “departmental systems”) that are not part of the student information system (a.k.a. Banner). These systems, primarily managed by administrative offices, facilitate communications, process support, decision making, and online services associated with enrollment management functions such as; admissions, financial aid, orientation, academic advising, student success, athletics, career services, and alumni relations. Whether hosted locally within the University’s data center or in the cloud, ITS primarily provides essential technological infrastructure (e.g., network connectivity), varying levels of integration, basic troubleshooting, and security oversight. Responsibility for more comprehensive support for the management and day-to-day administration of these departmental systems typically resides within an administrative office outside of ITS.
Request assistance with Microsoft Office 365 applications such as Word, Excel, PowerPoint, OneDrive and SharePoint.
This service provides administration and support for the University’s voice and communications systems used for telephony (VoIP, SIP and analog), voicemail, conference calling, virtual “soft phones”, call queues, ring groups and digital receptionists (formerly “phone trees” or auto-attendants).
For general issues logging into any of Framingham State applications.
Design, provisioning, administration, and technical support for the development and use of the University’s eLearning software platform (a.k.a. “Canvas”) and other integrated technologies, which together enable the creation and management of courses, training modules, educational materials, learning activities, and assessments for fully online, on campus, hybrid, or remote methods of delivering content and facilitating interactions among participants.
Information Technology Services (ITS) offers limited support for decentralized facilities management systems within the University (a.k.a. “departmental systems”) that are not part of the primary administrative and student information system of record (a.k.a. Banner). These systems, primarily managed by administrative offices, facilitate communications, process support, decision making, and online services associated with facilities management functions such as; event management and room scheduling, point of sale transaction systems, parking, housing, and residential life. Whether hosted locally within the University’s data center or in the cloud, ITS primarily provides essential technological infrastructure (e.g., network connectivity), varying levels of integration, basic troubleshooting, and security oversight. Responsibility for comprehensive support for the management and day-to-day administration of these departmental systems typically reside within an office outside ITS.
Administrative and technical support for the provisioning of software applications that are locally installed on a computer or mobile device, accessed from a Software as a Service (SaaS) provider via the cloud, or accessed from a virtual application or virtual desktop.
This service provides the planning, and coordination that is necessary in order to adequately prepare for, recover from, and restore technological infrastructure, information systems and online services in the event of a natural disaster or some other occurrence that is defined as a harmful event or major incident.
This service provides the administrative and technical support for official University communications that are sent via E-mail to all Students, Faculty, and/or Staff - including smaller subsets of cohort members - using a single address to reach all of them as a group rather than sending messages to multiple individual addresses.
Knowledge Management is a service provided by ITS to gather, analyze, store and share knowledge about the use of information and the application of supported technology. The primary goal is to improve efficiency by reducing the need to rediscover knowledge.
Specialized administrative, curriculum, and technology support that augments what is provided by Colleges, Centers, and Academic Departments and is beyond the scope of what is otherwise provided by the University’s Information Technology Services (ITS) organization.
Install and configure Commonwealth VPN for limited University Staff.
Support for end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.