My Recently Visited Services

Individuals interested in enrolling in a course or courses through the Day School, who have not been admitted to Framingham State University (through the Office of Undergraduate Admissions) as a matriculated Day School student. Applicants must be a high school graduate or have completed a G.E.D.

Administrative, technical, and instructional design support for producing, storing, editing, sharing, and accessing recorded presentations, lectures and class proceedings that are created for the purposes of learning and instruction.

This service involves a systematic approach to identify, analyze, and address the root causes of problems to prevent recurring incidents. It encompasses the entire problem management lifecycle, including problem identification, logging, prioritization, investigation, diagnosis, resolution, and proactive measures to minimize future disruptions. It includes the activities required to diagnose the root cause of incidents identified through the Incident Management process, and to determine the resolution to those problems through the appropriate control procedures, especially Change Management and Release Management.

This service provides the appropriate management and oversight mechanisms to ensure reliability, scalability, physical security and operation of University physical and virtual data centers, inclusive of on-premises, remote, and cloud-based data centers (a.k.a. Infrastructure as a Service or IaaS).

This service provides a blend of technical and administrative support for webinars, sometimes also referred to as virtual events, which are purely online gatherings that consist of some sort of informative or instructional presentation with one or more people speaking to a relatively larger audience than what’s typical for a class session or meeting. Zoom Webinar is the virtual event software platform that is supported by Framingham State University’s Information Technology Services organization.

This service provides new or modified access/credentials to Commonwealth of Massachusetts Information Systems. (If you require assistance with installing or configuring the Commonwealth Virtual Private Network, then please request the “Commonwealth VPN Maintenance” service).

This service provides administration and support for the various security technologies that provide restriction and security of physical spaces, campus video monitoring and access to emergency and life safety communications. Many of these technologies are integrated into existing facilities and law enforcement functions.

The Network and Connectivity Management service offered by the University's central IT organization encompasses the architecture, installation, and operation of essential infrastructure components required for network connectivity. This includes network cabling, switches, wireless access points, routers, and firewalls. The service also covers the connection of devices (including Internet of Things devices) to the network, the implementation of secure access measures, and appropriate authentication procedures such as network registration systems.

For non-matriculated students who were unable to successfully complete their online Graduate and Continuing Education registration application in Self Service.

Support for end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.

For general issues logging into any of Framingham State applications.

If your inquiry does not align with the categories above, use this Service to submit your request.

Centrally managed administrative and technical support for networked printers and copier hardware and software including multi-function devices capable of copying, scanning, faxing, and printing. This also includes print quota systems, 3D printing, and other replicating technologies.

Assistance with polling and survey solutions used to collect feedback from a group of individuals for academic and business purposes. The service includes application-based, online, and device-specific polling or survey tools.

Offerings that help provide a secure computing environment for end users, and seek to prevent or at least mitigate breaches of information security by reducing vulnerabilities and mitigating potential threats.

This service provides the planning, coordination, and facilitation of activities related to compliance obligations and adherence to standards for risk management, information security, and cybersecurity including; information gathering, generating reports, providing analysis, and follow-up on recommendations or findings.

Administrative and technical support for the provisioning of software applications that are locally installed on a computer or mobile device, accessed from a Software as a Service (SaaS) provider via the cloud, or accessed from a virtual application or virtual desktop.

Request time with an ITS SME (subject matter expert).

This service provides comprehensive, systematic approach to managing updates and new releases of software applications and information systems that are under the centralized administration of the University’s Information Technology Services Organization.

This service offers faculty and staff access to a secure vault for storing all university passwords.

This service aggregates data from “authoritative sources”, such as the University’s primary administrative and student information system (a.k.a. Banner), in order to create and maintain online identities for individuals that can be verified before adding someone to a domain (e.g. “campus” or “student”), including them as a member of a group (e.g. an Academic Department or Administrative Office), or granting authorized access to resources (e.g. a networked printer or the wireless network on campus).

Faculty, Administrators and Staff, please use this service to request remote access. This is the service you should be using to request any type of remote access such as: VPN, GotoMyPc etc

This service incorporates the design and maintenance of the capabilities, tools, and service points needed to deliver IT services and provide end-user support including service desks, call centers, online support and in person delivery as may be required. We ensure that all necessary resources are in place to handle service requests, resolve incidents, and address any technical issues promptly and efficiently. With a focus on user satisfaction, we strive to deliver seamless IT support and maintain a robust IT infrastructure to meet the evolving needs of our university community.

This service helps to prepare for and provide a response to known or possible instances of compromised systems or breached security in order to mitigate damage, ensure legal compliance, and expedite remediation.

This service provides the management of documented IT security policies, guidelines, and standards including their development, publication, periodic review, and updates.