Popular Services

Support for end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. These devices might be personally or institutionally owned (including loaner equipment) and might be part of a shared pool or a computer lab. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.

For general issues logging into any of Framingham State applications.

Centrally managed administrative and technical support for networked printers and copier hardware and software including multi-function devices capable of copying, scanning, faxing, and printing. This also includes print quota systems, 3D printing, and other replicating technologies.

Administrative and technical support for the provisioning of software applications that are locally installed on a computer or mobile device, accessed from a Software as a Service (SaaS) provider via the cloud, or accessed from a virtual application or virtual desktop.

This service provides purchasing consultation, hardware procurement, configuration, distribution, loaning, asset tracking, refreshing (upgrades and replacements), and technology recycling for university owned computers that are supported by the Information Technology Services organization before, during, and after their use until the time they are no longer the property of Framingham State.

Access to a system or application (Banner, Evisions, Xtender, etc.).

This service offering includes a combination of professional services, generally accepted best practices, and technologies supported by the University’s Information Technology Services organization that are either used in some combination or individually to help automate, improve, and measure business processes. Technology applications Include document imaging, electronic signatures, online forms, workflow management, job scheduling, along with other various forms of process automation and improvement.

Administrative, instructional, and technical support to ensure technology enhanced classrooms, labs and other collaborative spaces on campus are adequately designed, suitably equipped, and fully functional to meet the needs of faculty and students for remote, in person, or blended (a.k.a. Hybrid) teaching and learning modalities.

If your inquiry does not align with the categories above, use this Service to submit your request.

For non-matriculated students who were unable to successfully complete their online Graduate and Continuing Education registration application in Self Service.

Faculty, Administrators and Staff, please use this service to request remote access. This is the service you should be using to request any type of remote access such as: VPN, GotoMyPc etc

This service provides administrative, management, and technical support for the University’s E-mail and collaboration service. This includes E-mail and calendaring (Outlook), file sharing (OneDrive), productivity (Office), and integrated collaboration suites (Teams and SharePoint) used to facilitate interactions between individuals and work groups as they create, share, and exchange information.

This service provides technical and administrative support for video conferencing software, which enables people to participate in meetings and class sessions that are either purely online or some blend of online and in-person. Zoom and Microsoft Teams are the two video conferencing software platforms that are supported by Framingham State University’s Information Technology Services organization.

This service incorporates the design and maintenance of the capabilities, tools, and service points needed to deliver IT services and provide end-user support including service desks, call centers, online support and in person delivery as may be required. We ensure that all necessary resources are in place to handle service requests, resolve incidents, and address any technical issues promptly and efficiently. With a focus on user satisfaction, we strive to deliver seamless IT support and maintain a robust IT infrastructure to meet the evolving needs of our university community.

Individuals interested in enrolling in a course or courses through the Day School, who have not been admitted to Framingham State University (through the Office of Undergraduate Admissions) as a matriculated Day School student. Applicants must be a high school graduate or have completed a G.E.D.

The Network and Connectivity Management service offered by the University's central IT organization encompasses the architecture, installation, and operation of essential infrastructure components required for network connectivity. This includes network cabling, switches, wireless access points, routers, and firewalls. The service also covers the connection of devices (including Internet of Things devices) to the network, the implementation of secure access measures, and appropriate authentication procedures such as network registration systems.

Microsoft Multi-factor Authentication (MFA) creates an additional layer of security when logging into your Microsoft Office 365 account. This additional security is associated with something in your possession, such as a personal smartphone, that would be unavailable to someone who gained access to your Microsoft Office 365 account.

This service provides administration and support for the University’s voice and communications systems used for telephony (VoIP, SIP and analog), voicemail, conference calling, virtual “soft phones”, call queues, ring groups and digital receptionists (formerly “phone trees” or auto-attendants).

This service provides administrative, management, and technical support for Ellucian’s Banner student information system that is used by the University as the authoritative source of data that pertain to admitted students including (but not limited to); academic records, course schedule, and financial accounting. It is also used for transaction processing including (but not limited to); enrollment, registration, and payment processing.

This service provides administrative, management, and technical support for the University’s one-way communications for emergency notifications (FSU Alert) to the entire campus or other defined groups. Includes campus alert systems, broadcast E-mail and text messaging.

Design, provisioning, administration, and technical support for the development and use of the University’s eLearning software platform (a.k.a. “Canvas”) and other integrated technologies, which together enable the creation and management of courses, training modules, educational materials, learning activities, and assessments for fully online, on campus, hybrid, or remote methods of delivering content and facilitating interactions among participants.

This service aggregates data from “authoritative sources”, such as the University’s primary administrative and student information system (a.k.a. Banner), in order to create and maintain online identities for individuals that can be verified before adding someone to a domain (e.g. “campus” or “student”), including them as a member of a group (e.g. an Academic Department or Administrative Office), or granting authorized access to resources (e.g. a networked printer or the wireless network on campus).

Information Technology Services (ITS) offers limited support for decentralized enrollment management systems within the University (a.k.a. “departmental systems”) that are not part of the student information system (a.k.a. Banner). These systems, primarily managed by administrative offices, facilitate communications, process support, decision making, and online services associated with enrollment management functions such as; admissions, financial aid, orientation, academic advising, student success, athletics, career services, and alumni relations. Whether hosted locally within the University’s data center or in the cloud, ITS primarily provides essential technological infrastructure (e.g., network connectivity), varying levels of integration, basic troubleshooting, and security oversight. Responsibility for more comprehensive support for the management and day-to-day administration of these departmental systems typically resides within an administrative office outside of ITS.

This service provides faculty and staff with the tools, knowledge, and assistance they need to ensure adequate data stewardship (quality standards, agreed upon definitions, and authorized access), and the ability to design, develop and/or run reports using data extracted from centrally managed information systems supported by the University’s Information Technology Services organization. This includes the administration of and technical support for the University’s data management and reporting infrastructure.

Offerings that help provide a secure computing environment for end users, and seek to prevent or at least mitigate breaches of information security by reducing vulnerabilities and mitigating potential threats.