Popular Services

This Service is available to faculty and staff only. We do not have laptops available to loan to students.

Register a device to the FSU network

For general issues logging into any of Framingham State applications.

Access to a system or application (Banner, Evisions, Xtender, etc.).

Request software to be installed or license updated on university owned equipment.

Information Technology can troubleshoot and repair hardware components or peripherals on most university-owned devices under warranty.

Report issues with wireless network.

Adding a network printer or copier to your computer.

Microsoft Multi-factor Authentication (MFA) creates an additional layer of security when logging into your Microsoft Office 365 account. This additional security is associated with something in your possession, such as a personal smartphone, that would be unavailable to someone who gained access to your Microsoft Office 365 account.

Issues with technology in a physical classroom

Request for IT to approval for a new piece of hardware

Services related to Canvas, Panopto, LockDownBrowser, Zoom, plus more.

A problem or failure occurred with an application or process.

Request a quote from IT for a new piece of hardware.

Request assistance with Microsoft Office 365 applications such as Word, Excel, PowerPoint, OneDrive and SharePoint.

If you are having a general incident with printing, something isn't working correctly or printers are offline, request this service.

Apporto, Adobe Creative Cloud etc

Request assistance with or changes to your Student email account.

Report an issue with software on your computer.

Install and configure Commonwealth VPN for limited University Staff.

Faculty, Administrators and Staff, please use this service to request remote access. This is the service you should be using to request any type of remote access such as: VPN, GotoMyPc etc

This service helps to prepare for and provide a response to known or possible instances of compromised systems or breached security in order to mitigate damage, ensure legal compliance, and expedite remediation.

Request assistance with or changes to your Faculty/Staff email account.

This service provides administration and support for the various security technologies that provide restriction and security of physical spaces, campus video monitoring and access to emergency and life safety communications. Many of these technologies are integrated into existing facilities and law enforcement functions.

Report issues or request new data jacks.