Popular Services

Loaner Laptop Request

This Service is available to faculty and staff only. We do not have laptops available to loan to students.

Device Registration

Register a device to the FSU network

FSU Account & Password Support

For general issues logging into any of Framingham State applications.

Account Access Request

Access to a system or application (Banner, Evisions, Xtender, etc.).

Software Request

Request software to be installed or license updated on university owned equipment.

Hardware Incident

Information Technology can troubleshoot and repair hardware components or peripherals on most university-owned devices under warranty.

Wireless Network

Report issues with wireless network.

Assistance Mapping a Printer

Adding a network printer or copier to your computer.

Multi-Factor Authentication (MFA)

Microsoft Multi-factor Authentication (MFA) creates an additional layer of security when logging into your Microsoft Office 365 account. This additional security is associated with something in your possession, such as a personal smartphone, that would be unavailable to someone who gained access to your Microsoft Office 365 account.

Classroom Technology Incident

Issues with technology in a physical classroom

New Hardware Order

Request for IT to approval for a new piece of hardware

Education Technology Services

Services related to Canvas, Panopto, LockDownBrowser, Zoom, plus more.

Applications and Processes

A problem or failure occurred with an application or process.

Hardware Quote Request

Request a quote from IT for a new piece of hardware.

Office 365

Request assistance with Microsoft Office 365 applications such as Word, Excel, PowerPoint, OneDrive and SharePoint.

Printing Incident

If you are having a general incident with printing, something isn't working correctly or printers are offline, request this service.

Virtual Software

Apporto, Adobe Creative Cloud etc

Student Email

Request assistance with or changes to your Student email account.

Software Incident

Report an issue with software on your computer.

Commonwealth VPN Maintenance

Install and configure Commonwealth VPN for limited University Staff.

Remote Access

Faculty, Administrators and Staff, please use this service to request remote access. This is the service you should be using to request any type of remote access such as: VPN, GotoMyPc etc

Security Incident Response and Investigation

This service helps to prepare for and provide a response to known or possible instances of compromised systems or breached security in order to mitigate damage, ensure legal compliance, and expedite remediation.

Employee Email

Request assistance with or changes to your Faculty/Staff email account.

Physical Security Systems

This service provides administration and support for the various security technologies that provide restriction and security of physical spaces, campus video monitoring and access to emergency and life safety communications. Many of these technologies are integrated into existing facilities and law enforcement functions.

Wired Network

Report issues or request new data jacks.