Overview
The scope of support provided by the central IT service organization includes, but is not limited to, platform maintenance, user account management, security updates, troubleshooting, and continuous improvement of the web portal and mobile app to meet the evolving needs of the University community.
Eligibility
Services related to myFramingham are available to all students, faculty, and staff. Services related to FSUgo are available to all students, faculty, and staff, and visitors of Framingham State University. Access privileges are reliant upon user roles.
Features and Benefits
- Single sign-on access to multiple University services, such as registration, grades, financial aid, and more
- Secure online transactions for tuition payments and other university fees
- Access to campus maps, event calendars, and important announcements
- Integration with University information systems and online services
- Direct communication channels with University departments and support services
- Mobile experience with the FSUgo app, providing on-the-go access to University resources and services
Prerequisites
In order to login to myFramingham and FSUgo, users must have:
- An active Framingham State University account
- A valid University email address and password
Requesting the Service
To request assistance with the web portal (myFramingham) or mobile app (FSUgo), please contact the IT Service Desk through one of the following channels:
- Submit a support ticket online: Click on “Request Assistance” from this web page in order to provide us with some basic information about your unmet or anticipated need and then submit your request.
- Email: it@framingham.edu
- Phone: 508 215-5906
Related Documentation
N/A
Fulfillment Target
ITS aims to provide timely support for myFramingham and FSUgo-related requests and incidents. Our target timeframes are as follows:
- Initial response to requests: Within 4 business hours
- Resolution of minor incidents: Within 1-2 business days
- Resolution of major incidents: Within 3-5 business days, depending on complexity and priority
Please note that these timeframes are intended as guidelines and may vary based on the specific nature of the request or incident.