Hardware, Software, and Printing

Services that support access and use of community members’ devices and related peripherals. Includes desktop and mobile device support, printing and related services, and software and applications distribution.

Articles (25)

Adding a Shortcut to your Desktop

How to add Shortcuts to your Desktop

Changing the default pdf viewer (to Adobe Acrobat DC)

By default Windows 10 is set to use Edge to open & view PDFs. This can be cumbersome since Edge can limit what functionality you have. Follow these steps to change the default app to Adobe Acrobat.

Does the University offer any software at a discount?

Once registered with your FSU email, you will be able to get software at a discount. Such as Adobe Creative Cloud, IBM SPSS Statistics, and others.

Forticlient VPN settings for Windows

Forticlient VPN settings for Windows

How can I download Microsoft Office 365 on my personal computer?

Instructions to install Microsoft Office 365 for free on a personal computer

How do I access virtual software through Apporto?

Apporto is a virtual desktop environment that provides access to software such as SPSS, Microsoft Office365 (including Access), and Minitab, on a virtual PC interface without having to download the software to your computer.

How do I print as a student?

Printers are available for use across campus, you do not need to buy a printer for your dorm room

How do I request a loaner laptop?

How do I make a request to borrow a laptop from ITS?

How to accept a Bomgar remote request

Details on accepting a remote request

How to access a shared drive on a mac

How to access a shared (network) drive on a Mac

How to add a network printer to a Mac

Installing network printers on a Mac

How to find the computer's name on a Windows PC

How to find the computer's name on a Windows PC

How to run a Virus Scan with Windows Defender

How to run a Virus Scan with Windows Defender

I am a student and I need a loaner laptop during the COVID-19 situation

I am a student and I need a loaner laptop during the COVID-19 situation

Updating Zoom

How to update your Zoom client.

What is the laptop requirement for students? Do you have any recommendations?

Laptop requirement for students, and our 2021-2022 recommended model

Why should I back up my data on my computer?

Unfortunately, losing all of your data on your computer can happen in an instant. Get into the habit of backing up your computer with Microsoft One Drive

Why won't my document print?

Documents may only be printed using a US Letter size. If they are submitted in an A4 format, they will not print. Therefore, changing the size of A4 documents is required for printing.