Knowledge Base

Categories (14)

Knowledge articles on user accounts, logging into campus resources and remote access.

Knowledge articles related to technology support, email, wifi, website, etc.

Procedures only visible to the TRC staff and students.

Knowledge articles on Classroom Technology, Computer Labs, and AV

Services that support the administrative and business functions of an institution. Includes business capability and process automation, financial and procurement systems, human resource systems, library systems, and student information systems.

Services that facilitate institutional communication and collaboration needs. Includes conferencing and telephones, email and collaboration services, media and audio/visual, and web services.

Services that support access and use of community members’ devices and related peripherals. Includes desktop and mobile device support, printing and related services, and software and applications distribution.

Services that provide security, data integrity, and compliance for institutional activities. Includes identity and access management, security consulting and educations, incident response and investigation, and security policy and compliance.

Foundational services that support the operation and management of the enterprise IT environment. Includes data center services, database management, network and connectivity management, and server and storage management.

People-based services that support the management of IT for the institution. Comprises consulting services not related to specific services identified in other categories. Includes enterprise architecture, continuous improvement and innovation, digital accessibility, IT communication and documentation, IT service delivery and support, portfolio and project management, and training and outreach.

Services providing instructional technology and resources directly supporting teaching and learning. Includes learning management systems, instructional technology and design, assessment and learning analytics, lecture capture, and polling and surveys.

Are you a new or returning student? Here are some of the most frequently asked questions for students.

A repository for glossary of terms, data dictionary, helpful link and the like.
Note: Some items are only available to ITS.

Policies consist of high level statements and assigned roles and responsibilities that govern the administration or use of information technology at Framingham State University. Some make reference to supporting standards and procedures. Standards consist of specific low level mandatory controls that help enforce and support the policies. Standards help to ensure consistency across the University and usually contain controls relating to specific technology and/or processes. Procedures consist of step by step instructions to assist workers in implementing the various policies and standards.

Articles (2)